Heidi, the best AI scribe trusted by medical specialists worldwide

An AI scribe for medical specialists is a software tool that utilizes artificial intelligence to automate clinical documentation. A well-designed, purpose-built AI scribe (like Heidi) understands and accommodates the intricacies and nuances of specialty medicine practice. For example, Heidi handles simple daily documentation tasks, like SOAP notes and referral letters. Plus, it automates more complex clinical documentation, such as medical reports, trauma assessments, and operative notes.  Benefits of AI scribes for different medical specialists include reduced administrative burden, higher-quality documentation, and more available time for clinical care. Heidi is suitable for all medical specialists in every practice setting. The scribe runs on mobile devices and computers, silently processing clinical encounters and automatically generating notes according to the treating doctor’s specifications.

Medical specialists from backgrounds as diverse as urology, psychiatry, and neurosurgery report that Heidi’s AI scribe allows them to deliver better care. However, because the scribe achieves this through assisting with administrative tasks, not the direct delivery of care, there are minimal safety risks to using a product like Heidi (presuming compliance with data privacy and security regulations). Heidi sets the safety standard for AI medical scribes via robust compliance with global data processing standards, such as ISO 27001, SOC 2 Type 2, Australian Privacy Principles (APP), GDPR, HIPAA, PIPEDA, and more. We also employ end-to-end encryption of data, strict access controls, and allow on-demand deletion of information.

The ability to process and “understand” clinical data is at the core of how Heidi works as an AI scribe for medical specialists. At the beginning of a patient encounter, the clinician presses Start transcribing so Heidi can capture everything that’s said. Then, when the session is finished, pressing Stop transcribing results in the automatic generation of a base note. This might be a progress note, intake assessment, mental state examination, or something else. The specialist can then request further documentation, such as an after-visit summary or treatment plan. All notes and documents are prepared according to customisable instructions (e.g., structure, headings, content, and use of patient quotes) set in documentation templates or within Heidi. Past medical history, background information, and/or non-verbal observations can be added to Heidi’s Context field at any point, resulting in this information being incorporated into outputs.

Several capabilities make Heidi ideally suited for use in specialist medical care:

• Proven effectiveness - Heidi customers consistently report that our AI scribe reduces documentation time by around 50% (or 1 - 2 hours per day). 
• Unparalleled flexibility - Almost infinitely customisable templates and in-session options allow Heidi to adapt to every medical specialty and practice area. 
• Practice support tools - Integrated coding, auto-generated task lists and the ability to rapidly generate reports enhances billing and clinical care. 
• Collaborative team features - Specialists can manage junior doctors and collaborate with the wider MDT via Heidi’s robust team capabilities.

The best part is we’ve only just scratched the surface in terms of what’s possible with Heidi’s advanced AI, with loads more advanced features for medical specialists scheduled for release in the near future.

Heidi supports accurate clinical documentation for medical specialists in three ways. Firstly, the scribe uses a custom model specifically engineered to handle medical terminology and regional dialects, achieving industry-leading transcription accuracy across different clinical specialties. Therefore, whether you’re describing a CABG, TURP, or TKA, Heidi correctly interprets everything you say. Secondly, every session conducted with Heidi has an accompanying verbatim transcript. You might not always need it, but this comes in handy when you might need to cross-check or expand on the information in a note or document. Finally, by automatically generating a draft note of each patient encounter, Heidi shifts the specialist’s focus to ensuring optimum quality and accuracy of notes, rather than being bogged down in the writing of every entry from scratch.

Heidi’s core AI transcription feature is intuitive and easy to use, requiring only minutes of setup and onboarding. However, the suite of advanced, specialist-centric features is what really enhances ease of use for medical specialists. Notable features include:

• Snippets are our version of word macros, allowing you to trigger pre-saved blocks of text via a shorthand verbal or textual cue.
• Dictation works just like you’re used to, with optional AI-assisted smart dictation. Cursor-based dictation can also be used alongside transcription for faster edits.
• Linked patient sessions allow you to draw information from previous sessions into a current note (like for post-surgery reviews or follow-up appointments).
• Templates can be built to match your exact specifications, so notes, letters and reports always come out exactly how you like them. 

Increased efficiency is usually the key benefit experienced with Heidi, but medical specialists also often report a sense of ease or relief as documentation-related stress is lifted. As Dr. Aman Khanna, ENT Surgeon states, "The mental burden is just gone [with Heidi]. I feel more relaxed with my private patients because I don’t have to think about the documentation."

So far, AI scribing has focused on minimising the contribution of administrative burden to the high levels of burnout experienced by doctors across the globe. This will always remain a core purpose of AI scribes. However, as the use-cases for AI in healthcare expand, we expect AI scribes to become more integrated into clinical aspects of practice for medical specialists. For example, Heidi already includes features to suggest relevant codes and automatically identify follow-up tasks from a clinical encounter. In the near future, Heidi will be able to perform simple follow-up calls with patients post-discharge. As software-based scribes have proven to be an ideal mechanism for bringing AI into clinical practice, future horizons for medical specialists will likely include scribes with expanded administrative applications, such as task management and prioritization, among others.

It’s easy for medical specialists to get started with Heidi as your AI scribe. The first step is to sign up for a free account (no credit card required). The quick onboarding process will have you up and running with a speciality-appropriate template within minutes, and you can use the free version for unlimited consults and dictation for as long as you like. We recommend downloading the desktop app or mobile app so you can use Heidi on wards, at clinic, in the OR, or wherever you practice. If you have questions or want to explore more advanced applications, check out our Heidi Guides. Health services considering team-wide adoption can contact our sales team for a customised demo focused on your organisation’s specific needs.