It has been a genuine game changer for me - dramatically reducing the time I spend on admin and freeing me up to focus on the patient and the complexity of the case, with confidence I won't miss the small details.
Dr Richard Carter
Heidi has genuinely changed the way I work. Unlike Dragon, it needs absolutely no training. you just start speaking, and it follows effortlessly. The structured templates remove an enormous amount of cognitive pressure and free up hours I used to lose to note-keeping. No more long nights spent catching up on documentation.
Dr Erna Pretorius
Using Heidi has helped lift some of the tremendous administrative burden of running a busy practice, allowing me to spend more time engaging in conversation with my patients and listening to their experiences. It's helped me interact in a way that feels more human and humane, and I've seen the difference in the way my patients respond to this individualised care. I'd hate to have to go back to doing it all the old fashioned way!
Dr Anastacia Tomson
In my urology practice, Heidi has delivered a step change in workflow efficiency while still aligning with the compliance and privacy standards we as clinicians must meet. It has significantly reduced my documentation time, improves patient engagement, and means my notes are completed by the end of the clinic day. The multilingual capability is also a perfect fit in my practice, especially for my German, Afrikaans, and English speaking patients. I would recommend Heidi to any clinician who wants to spend more time focusing on patients rather than admin.
Dr Karlheinz Jehle
I have been a very happy Heidi user since last year and have managed to get many colleagues to join! It has changed my practice, my patient interaction during consults, and made excellence possible.
Dr Danie Botha
Heidi has been a real game changer for my clinical work. I'm not looking down and typing for half the session, which has made a noticeable difference to engagement. My assessment time has dropped by at least 20%, with no wasted time writing notes, and clients love getting a clear summary report that used to take ages to put together. Thanks, Heidi!
Dr Robert Evans
Built by our local Heidi team of doctors. Backed by South African clinicians.
Heidi Health supports South African healthcare providers in accordance with the Protection of Personal Information Act (POPIA). Processing is purpose-limited in line with section 13 of POPIA, and undertaken solely to provide the service requested by the healthcare provider. Heidi operates as an assistive documentation tool only, with clinicians retaining full professional judgement and accountability. Heidi acts as a data processor/operator by processing data only on documented instructions.
All data is encrypted in transit and at rest using industry-standard encryption protocols. Access to data is restricted through role-based access controls and monitored on an ongoing basis. Data is stored and handled in accordance with POPIA’s security safeguard requirements. Formal data processing and confidentiality obligations are in place with customers and sub-processors.
Heidi is an assistive clinical documentation tool and does not provide diagnoses or clinical decision-making. All outputs are reviewed, edited and approved by the healthcare practitioner. Heidi’s approach aligns with the HPCSA Ethical Guidelines on the Use of Artificial Intelligence, including requirements for human oversight, transparency and professional accountability.
Heidi operates a mature Information Security Management System (ISMS) aligned with internationally recognised standards. AI systems are governed through structured risk management, human-in-the-loop controls and documented accountability. Independent audits and ongoing assurance activities support Heidi’s global security and AI governance posture. Further details and certifications are available via Heidi’s Trust Centre.
If you have questions about POPIA, ethical AI use, or Heidi’s compliance posture in South Africa, please contact our compliance team at compliance@heidihealth.com or visit our Trust Centre.