Heidi AI

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

What you’ll do

Content Creation & Management. Develop and maintain high-quality sales enablement content, including training materials, playbooks, presentations, case studies, product sheets, and whitepapers.
Sales Training & Onboarding. Design and deliver comprehensive training programs for the sales organization, including onboarding for new hires and ongoing development for existing team members.
Tool Implementation & Support. Assist in the selection, implementation, and ongoing management of sales enablement tools and CRM systems (like HubSpot) that drive sales productivity and efficiency.
Sales Process Optimization. Analyze sales data and metrics to identify areas for improvement within the sales process. Collaborate with sales managers to develop and implement best practices, creating playbooks and resources that guide sales representatives through complex scenarios.
Cross-Functional Collaboration. Work closely with Account Executives, Marketing, Product, and Operations teams to streamline sales strategies, align messaging, and ensure sales teams have the necessary support and up-to-date product information.
Performance Analysis & Iteration. Track and analyze the effectiveness of sales enablement initiatives, gathering feedback from sales teams and leveraging data to inform strategy and continuously improve content relevance and program effectiveness.

What we’re looking for

3–6+ years in SRE, DevOps, Platform, or operations-heavy engineering roles.
Experience supporting production systems and participating in on-call rotations.
Comfortable debugging live systems under pressure.
Experience operating cloud infrastructure (AWS preferred).
Working knowledge of Kubernetes and containerised workloads.
Infrastructure as Code experience (Terraform or similar).
Familiarity with monitoring and alerting tools (Datadog, Prometheus, etc).
Scripting or automation experience (Python, Bash, or similar).

The way we work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us 🚀?

In office to collaborate with like-minded professionals
Healthcare, Dental, Vision benefit options
401k with 3% match
Personal development budget of $500 per annum
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
The opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.