AI-driven documentation saves 4-5 hours weekly for SANA Physiotherapy

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SANA Physiotherapy, led by Shanan Nelson, is a growing physiotherapy practice on the Sunshine Coast, Australia. Founded by Shanan, the clinic serves a broad range of patients, with a particular focus on achieving optimal patient outcomes through personalised, evidence-based care. Shanan's passion for helping people and his commitment to efficiency have driven both his clinical and business practices.

As a busy practice owner and clinician, Shanan's main goal is to provide high-quality care while managing a growing business. However, balancing clinical responsibilities with administrative duties became overwhelming. Despite his efforts to streamline processes, inefficiencies in documentation and patient communication remained significant barriers.

Shanan's daily routine involved seeing 12-14 patients, then spending hours writing patient notes and letters after hours. Despite his best efforts to manage time, the need to finalise documentation outside of clinical hours drained his energy and compromised his work-life balance.

Prior to using Heidi, Shanan’s team faced significant delays in creating and sending letters to GPs, which sometimes resulted in missed or overdue communications. This inefficiency impacted relationships with referral partners.