10.3x ROI and improved patient care at Advanced Urology with Heidi

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Background

Advanced Urology is the leading center for urologic care in the Greater Atlanta area and one of the fastest growing healthcare companies in the Southeast. They are home to some of the most progressive, experienced, and successful urologists in the world, with 12 state-of-the-art clinics and 6 ambulatory surgery centers. Due to the high demand for their services, Advanced Urology providers conduct 35+ sessions per day and spend around 3 hours on charting. After their trial with Heidi’s AI medical scribe, where providers cut 2 hours off their daily documentation time, Advanced Urology cemented these efficiencies by implementing the tool across the team.

Challenges

Advanced Urology faced several documentation challenges that were impacting both provider efficiency and the quality of patient care:

Admin burden taking over billable hours

With providers spending several hours a day on documentation, it took time away from patient care, limiting the number of billable hours.

Inconsistent quality of internal notes

The growing practice struggled to maintain high-quality, standardized notes across all providers, making it harder to comply with insurance and legal standards.

Note-taking impacting client engagement

Providers found it difficult to remain fully engaged with patients during consultations due to the distraction of typing and manual note-taking.

Solution

Advanced Urology decided to implement Heidi for a 16-week trial period, after which they never looked back.

Top 3 favorite features

• Real-time transcription: Heidi transcribes patient encounters instantly, allowing providers to focus on care while the scribe handles documentation.
• ICD-10 billing code support: The tool integrates with ICD-10 to automatically suggest accurate billing codes, saving providers time and reducing the risk of errors.
• Standardized templates: Heidi generates structured, customizable templates that ensure consistency and meet the practice’s internal and external requirements.

Impact

In just 16 weeks, Heidi significantly improved the efficiency and quality of documentation at Advanced Urology, with measurable outcomes:

Key outcomes

• 41,100+ minutes saved on documentation, allowing providers to focus on patients instead of paperwork
• $121,000 recovered in clinical time
• 10.3x ROI - the practice achieved an outstanding return on investment in just 16 weeks.

Enhanced clinical engagement

Providers now spend less time typing and more time engaging with patients, resulting in more personalized care.

“It has enabled our practice to shift our focus from documentation to providing the best, most personalized care for our patients by allowing our providers to focus on patients.”

Thorough and standardized documentation

“Heidi reduces burden on our providers and increases accuracy of our clinical encounters.”

Heidi produces consistent, detailed notes that meet insurance requirements, reducing the risk of claims denials.

“The entire encounter is brilliantly captured into a structured note. The notes are beautiful!”

Increased efficiency

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This has a significant impact on both clinical and operational efficiency and provider’s work-life balance.

Unexpected benefit

“As the least tech-savy person in our office, I am loving Heidi!”

Heidi’s intuitive design and provider first approach has made the roll out a seamless experience for the whole team.

What’s next

Advanced Urology has since been expanding the use of Heid across the whole practice. Providers are excited to continue enjoying the time-saving benefits of Heidi and are exploring additional features that could further optimize their workflow.