Heidi Team
"I'm able to finish the reports on the same day itself, not needing to accumulate until my off days." — Dr Anthony, Veterinary Cardiologist, Shinzō Vetcardio Services
Key outcomes:
Read on if you might also be experiencing:
Shinzō Vetcardio Services is a veterinary cardiology specialist practice in Malaysia. Dr Anthony Leong sees patients referred from primary vets across the region, conducting echocardiographic assessments and producing detailed reports that primary clinicians use to guide ongoing care. The work sits at the specialist end of veterinary medicine: each case ends with documentation that needs to be precise, structured, and useful to two very different audiences, the referring vet and the pet owner.
Before Heidi, Dr Leong’s documentation workflow ran on paper and patience. He'd jot examination findings by hand during a session, then type them up later, manually keying in findings before exporting and sending them to owners and referring vets. With a full clinic schedule, "later" usually meant his off days.
"I'd compound them. Because I'm off on Wednesday and Sunday, that's when I'd get the time to sit down and write the notes. Heaps of reports to write." — Dr Leong
The pressure of that backlog had a predictable effect on quality. "Before, they'd get a simple point-form report," he says. Referring vets received what the time allowed, not necessarily what the case warranted.
Specialist cardiology notes are written for professionals. A detailed echocardiographic summary is exactly what a referring vet needs, and exactly what a pet owner cannot parse. Before Heidi, there was no clean way to produce both documents without doubling the work.
Dr Leong wanted a way to communicate examination findings to owners in plain language, particularly for those who asked follow-up questions about medications, monitoring, and next steps. That second document was difficult to justify time-wise when the first was already deferred to off days.
Dr Leong heard about Heidi from a colleague while discussing the pressures of specialist practice. He decided to give his first AI scribe a chance, he hasn't looked for another.
His workflow is straightforward: Heidi is running before the client steps in, recording throughout the session. At the end of the day, he generates his documents in one pass, exam summaries, echocardiographic findings, treatment notes, and follow-up instructions, ready to send back to the referring vet.
"Right before the client steps in, I turn on the app and start recording. Then at the end of the day, I generate everything." — Dr Leong
Shinzō Vetcardio Services' most-used Heidi features:
The most immediate change is the simplest: the backlog is gone.
"I'm able to finish the reports on the same day itself, not needing to accumulate until my off days. That is one of the greatest benefits I can observe." — Dr Leong
The referral letters themselves have changed too. Where primary vets previously received simplified, point-form summaries, they now receive more detailed, complete reports. Heidi captures what Dr Leong says during the examination, including findings he might have missed while writing by hand, and the output reflects it.
The downstream effect matters as much as the time saving itself. Dr Leong’s off days, previously the window for clearing the documentation backlog, are now genuinely off.
"I can focus on resting my mind," he says. "I don't need to keep thinking about work. Otherwise it gets overloaded."
That decompression is harder to put in a headline than hours saved, but it's what Dr Leong mentions unprompted when asked what has changed most.
Shinzō Vetcardio Services serves a multilingual client base across Malaysia, with sessions in English, Cantonese, Mandarin, and Malay as a matter of course. Occasionally, Dr Leong also sees Japanese-speaking clients.
"Two weeks ago I had a consultation in Japanese. Heidi just captured what we said. I didn't need to switch any mode." — Dr Leong
Multilingual documentation that would previously have required manual workarounds now happens automatically, with Dr Leong confirming the output is accurate.
Dr Leong has been exploring Heidi's in-session question feature, using it to verify clinical details during consultations. He finds the responses relevant and accurate to the cases he's seeing.
Looking ahead, he has two features in mind. The first is embedded clinical references: links in the patient explainer letter that let educated owners follow up on what their pet has been diagnosed with or what the monitoring protocol involves. The second is AI-assisted proofreading, a way for Heidi to flag clinical statements that may need review, to help keep documentation accurate and reduce the risk of errors in specialist correspondence.
Both point in the same direction: a specialist practice where the documentation does more, and asks less of the clinician to make it happen.
