How Dr Alan managed complex haematology workflows and stayed present with patients using Heidi
Heidi Team
10 April 2026•7 min read•
Alan Teh x Heidi at a glance
“The best part is that patients can see that I’m fully focused on them rather than typing.” -Dr Alan Teh, Clinical Haematologist & Bone Marrow Transplant Physician, Subang Jaya Medical Centre
Key outcomes:
1–2 hours of clinician time saved per clinic day.
Same-day completion of clinical notes across complex cases.
Reduced after-hours documentation and admin.
More consistent, structured notes across inpatient and outpatient care.
Lower cognitive load during and after clinic.
Read on if you might also be experiencing:
Complex haematology consults followed by time spent reconstructing notes.
Detailed patient histories that are difficult to capture accurately at pace.
Documentation and admin extending into evenings after clinic.
Constant switching between patient care and note-writing.
Dr Alan Teh is a Clinical Haematologist and Bone Marrow Transplant Physician at Subang Jaya Medical Centre, caring for a complex mix of inpatients and outpatients, including patients on active transplant protocols and chemotherapy regimens.
His work involves detailed, high-stakes consultations across transplant protocols and chemotherapy regimens, where accurate, timely documentation is critical to patient care.
Challenges
In haematology, consultations are complex and often tightly scheduled, spanning transplant timelines, multiple treatment lines, and evolving clinical data. Documentation plays a critical role in continuity of care, but capturing this level of detail consistently at pace can be challenging. Managing both inpatient and outpatient cases, Dr Alan needed a way to maintain high-quality documentation without adding to cognitive load or extending work beyond clinic hours.
Documentation was consuming clinical time and energy
“Before Heidi, clinical documentation was one of the most time-consuming parts of my day.”
Clinic notes were not brief summaries. They needed to capture transplant timelines, treatment history, lab data, medication changes, and clinical reasoning across both inpatient and outpatient settings. After a full clinic session, completing documentation became physically and mentally exhausting.
Task-switching disrupted focus and made notes harder
“The main frustration is the mental effort of switching tasks.”
The burden wasn’t only time. It was cognitive load. Moving from fully present clinical work to later reconstructing a consultation accurately pulled attention away from patients and increased reliance on memory and hurried catch-up.
After-hours admin crept into evenings and reduced balance
“It was not unusual for me to spend additional time after clinic hours completing documentation, catching up on referral letters or writing insurance justification letters.”
Beyond notes, referral letters and insurance documentation often extended the workday. Over time, those extra hours accumulated, and the fatigue was real, particularly after managing complex cases that required lengthy, detailed documentation.
Solution
Dr Alan had been watching the medical AI space closely and had explored alternatives. Heidi stood out because it was designed around clinical workflow rather than being a generic transcription tool repackaged for healthcare.
“I was drawn to Heidi specifically because it was built for clinicians, not a generic transcription tool adapted for medicine, but something purpose-built for a clinical consultation workflow.”
After initial use, Heidi was quickly incorporated into his routine. He now runs it as an ambient scribe during consultations, capturing discussions while he stays focused on the patient.
“I run Heidi as an ambient scribe throughout the consultation. The best part is that patients can see that I’m fully focused on them rather than typing.”
Heidi generates structured notes for review and completion in the EMR, with templates customised to his subspecialty, including SOAP clinic notes and new patient clerking formats.
He also uses Ask Heidi to generate referral summaries and support clinical reasoning within the same patient context.
“The ability to query clinical evidence from within the same platform where I’m doing my documentation is a logical and genuinely useful integration.”
With Evidence integrated into Heidi, Dr Alan can cross-reference clinical decisions without leaving the workflow. This is particularly useful in haematology, where treatment approaches evolve rapidly and access to up-to-date evidence is essential. It reduces interruptions and supports more confident decision-making in complex cases.
Heidi is now used for:
Capturing consultations through ambient documentation.
Generating structured clinic notes and clerking records.
Producing referral summaries and supporting documentation.
Supporting clinical reasoning within the consultation context.
Referencing clinical evidence without leaving the workflow.
Dr Alan’s top 3 favourite features
Ambient scribing: capturing consultations without interrupting patient interaction.
Custom templates: structuring documentation across different clinical scenarios.
Integrated evidence access: supporting decisions within the same workflow.
Impact
“In practical terms, I save roughly one to two hours of documentation time per clinic day.”
With Heidi, Dr Alan’s workflow has shifted from after-hours documentation to notes completed within the flow of care. The impact goes beyond time saved, supporting more consistent documentation, better focus during consultations, and a more sustainable clinical day.
Key outcomes:
1 – 2 hours saved per clinic day on documentation.
Improved doctor–patient interaction without real-time typing.
Reduced documentation fatigue and associated stress.
More time for research, wellbeing, and complex patient care.
More present and engaged patient interactions
“There is a meaningful difference in the quality of the doctor-patient interaction when you are not simultaneously trying to type.”
Removing the need to document in real time allows Dr Alan to stay focused on the patient. Consultations feel more natural, without compromising structure or completeness.
Faster, more seamless clinical workflows
“The fact that all of this is achievable from within Heidi itself, with the clinical context already in place, was a revelation.”
By combining ambient scribing with Heidi’s chat capabilities, Dr Alan can generate transplant summaries, structured referral letters, and patient education notes without re-entering information or switching tools.
Consistent and reliable documentation across clinic sessions
“Clinical notes generated with Heidi’s support are more structured, more complete, and more reliable than what I could manually produce in a typical busy clinic.”
Documentation quality remains consistent across high-volume clinic sessions and complex cases, supporting continuity of care and reducing the need to revisit or reconstruct notes.
What’s Next
“Ultimately, I see tools like Heidi as essential infrastructure for the modern clinician - not a novelty, but a professional standard.”
With Heidi embedded in daily practice, Dr Alan sees a future where AI supports not just documentation speed, but richer longitudinal narratives and more integrated decision support for complex haematology and transplant care.
He is particularly interested in expanding AI-supported workflows across the transplant pathway, from pre-transplant workups to post-transplant monitoring.
