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Lorraine Quintana
CareWay AI is a Canadian AI note-taking and scribe that transforms voice to text instantly. It automates medical notes for physicians, nurses, and allied health professionals. Beyond producing notes, it generates referral letters, discharge summaries, and administrative forms.
Developed by MEDFAR, CareWay became the first AI health scribe to receive TGV certification from Santé Québec in 2025. It is fully connected with MYLE, understands over 99+ languages, and writes notes in English or French.
In this article, we’ll compare CareWay with Heidi across areas that actually matter when choosing a clinical tool.
Heidi and CareWay both aim to cut documentation time, but they’re built for different scopes. Here’s where Heidi pulls ahead:
Your patient explains their symptoms in their first language. Your note stays clean. Nobody translates in their head while examining.
CareWay transcribes in 99+ languages and generates notes in French or English. Heidi transcribes in 110+ languages with Scribe and 90+ with Dictate, then writes the note in English or French. Heidi also separates ambient documentation from cursor dictation, so you choose how the note gets built depending on the session.
The wider the specialty coverage, the less time you spend building from scratch. While CareWay offers pre-made templates for 30+ healthcare roles with custom template creation, Heidi covers 200+ specialties with a ready-made library and clinician-shared community templates.
A platform should extend beyond scribing into the full documentation workflow, from EHR connection and medical information to coding, rather than stopping at note generation. CareWay integrates natively with MYLE, its parent company's EMR; everywhere else, it's copy-paste. Heidi connects to the systems clinics already use, then turns the same session into the codes, the referral letter or the patient explainer.
Choosing between Heidi and CareWay comes down to fit: the languages you document in, the systems that need to be connected, specialties supported, and reliability. The table below breaks down both platforms across areas that matter most in day-to-day clinical use.
Information in this comparison is sourced from publicly available data at the time of writing and may change as either platform updates its offering.
| CareWay | Heidi | |
|---|---|---|
| Features | AI scribe for instant voice‑to‑text, dictation, and intelligent transcription | AI care partner for clinical practice: ambient transcription, clinical note generation, coding, evidence, tasks |
| Specialties covered | Clinicians: specialty count not explicitly marketed | Supports 200+ specialties |
| Reliability | Saves up to 3 hours each day per clinician | Supports 621K+ patient visits weekly in Canada; 9.2M hours returned to Canadian clinicians since launch. |
| Compliance | PIPEDA TGV Secure Hosting 48hr data deletion Built-in consent forms | PHIPA PIPEDA HIPAA GDPR SOC 2 Type 2 ISO Certifications |
| Platform Availability | Web, desktop, Android, and iOS | Web, Desktop, Mobile, Hardware (Heidi Remote) |
| Languages Supported | English/French | 110+ languages supported for transcription and note generation |
| Integrations | MYLE EMR | Connects to EHR systems, telehealth platforms, and custom systems via SDK + API; supports FHIR/HL7 standards; can be embedded in mobile, desktop, and web apps |
| Adoption and Activation Rates | 5000+ users | 60-80% globally In Canada: Activation Rate (Enterprise Only): 66.0% Activation Rate (Non-Enterprise): 48.7% |
| Pricing | Unlimited Scribe - $149 / month Group - Custom Residents - Free but needs to contact site Other professionals - Custom | Free - $0 Clinician - $100 Practice - $140 Enterprise - Custom |
| Review platform ratings | 4.7 on Apple Store from 7 ratings | 4.7 on Apple Store with 2.4k ratings |
While both tools provide essential note-creation features, their influence on clinical workflow varies significantly. For a small clinic or solo practitioner, this shared functionality is vital.
However, for a clinician managing patient visits alongside tasks like checking clinical guidelines, tracking follow-ups, and billing, generating a note via CareWay is merely the first of many downstream tasks.
CareWay works as an AI scribe built for instant voice-to-text, dictation, and transcription. The tool transforms visits into structured outputs such as progress notes, referrals, and discharge summaries. Heidi sits on the other side of that line.
Alongside ambient transcription and AI notes, Heidi helps clinicians save time through its core products. Evidence brings medical knowledge to the working screen and Remote enables desktop-free, compliant documentation, with clinical AI wearables.
CareWay hands back a finished document. Heidi hands back a finished document and takes on what comes after it. Heidi takes care of the admin that falls through the cracks.
CareWay’s marketing centers on general practice workflows within the MYLE EMR, with no specific specialty count published. Heidi works across 200+ specialties and settings, including general practice, emergency departments, specialist clinics, allied health, mental health and veterinary care.
That alone is a clear differentiator for multi-provider or multi-department settings. With Heidi, the ROI shows up in standardizing documentation across every team in a multi-disciplinary practice, and that same coverage extends beyond the clinic itself, into settings like dentistry and veterinary care.
CareWay reports saving clinicians up to 3 hours a day, a per-clinician estimate of time returned through faster note dictation.
Heidi’s numbers support over 621,000 patient sessions and have saved care teams 9.2 million hours returned since inception. That’s a volume-tested figure across an entire clinician base.
Reliability shows differently at each scale for both tools. CareWay’s claim speaks to the individual clinician’s day. Heidi’s number shows what happens across the full base of clinicians using it.
Certification tells users who a platform was built for. CareWay holds a TGV from Santé Québec, the first AI health scribe to receive and run on Canadian government-compliant servers with data deleted after 48 hours. It complies with PIPEDA and includes built-in consent forms for the visit.
Heidi complies with PIPEDA and Ontario’s PHIPA, along with other provincial privacy frameworks, and extends beyond Canada with HIPAA compliance in the US and GDPR coverage in the UK/EU. It also holds SOC 2 Type 2, ISO 27001:2022, and ISO 42001 certifications. To keep patient data safe, Heidi doesn’t store audio.
Where the tool can be accessed is important, as it sets the limit on when documentation can happen. CareWay runs on the web, desktop, Android, and iOS, covering the usual devices clinicians use.
Heidi matches that accessibility across web, desktop, and mobile, then adds a layer software alone can’t provide. The differentiator is Heidi Remote, a compliant clinical AI wearable that moves where you go. This clip-on mic removes the desk as a dependency during the visit, supporting full clinical days with 14+ hours of battery life.
If language flexibility matters, Heidi’s 110+ language support gives a clear advantage. CareWay is a strong fit for English/ French clinical workflows, especially in Canadian settings. Heidi is better suited for teams that need broader multilingual coverage across diverse patient populations.
At Tamaki Health, Heidi’s language support was tested on real clinical workflows. The team is multilingual, like the patients they serve.
"We have a nurse who's Brazilian, one who's Romanian, and about three receptionists who speak Hindi or Urdu," says GP Dr Slushna Weeramuni.
Heidi documents those appointments in the language they happen in. That means a clinician can run the whole visit in the patient's language, the one they describe their symptoms best in, and still walk away with a complete structured note.
When it comes to integrations, Heidi offers more flexibility. It connects to EHR systems, telehealth platforms, and custom systems via SDK and API support, including FHIR and HL7 standards to enable deeper interoperability.
CareWay, by comparison, is centred on the MYLE EMR, which suits MYLE-based practices but offers less flexibility for organizations using multiple systems.
Adoption numbers measure two different things for both tools. CareWay counts 5,000+ users, which speaks to how far it has spread. Heidi states 60-80% adoption in the first month, well above the 20-40% typical of other ambient AI tools, showing that clinicians don’t just try Heidi but stick with it.
CareWay lists one price and quotes the rest. Its unlimited scribe plan runs $149 a month, while group and other professional rates are custom-quoted, and residents get free access after contacting the site directly. For most tiers, a clinician has to reach out before seeing a number.
Heidi lists its Canadian pricing in the open. The Free plan is genuinely free, so you can try and use templates, unlimited transcription, clinical evidence with citations and global healthcare-grade security.
Clinician starts at $100 a month, Practice is $140 per user each month, and Enterprise is custom-quoted. For clinicians who rely on voice when documenting, Dictation is free to try.
Everything downstream follows from the entry point. Heidi's $0 plan isn't a trial on a timer, so a clinician can run it through real visits before paying anything. CareWay's free access is limited to residents.
CareWay and Heidi both hold 4.7 out of 5 ratings on the App Store. CareWay is reviewed by 7 ratings, while Heidi comes from roughly 2.4K. A high score from a handful of users tells you early adopters are happy. The same score across thousands tells potential users about consistency at scale, across different specialties, settings, and daily workloads.
CareWay handles the note well within its own market. But if you need documentation that travels across devices, adapts to your specialty, and lets you start for free before committing to a plan, here's where Heidi fits:
Heidi is a clinician-first platform built to support different specialties. Since launch, it has returned 9.2M hours to Canadian clinicians. Built for Canadian compliance, it follows PIPEDA, PHIPA, PHIA, and PIPA.
CareWay hasn’t published a specific offboarding or data-export policy, so there's no stated answer for how you'd retrieve your documentation if you left. For a clinician, that matters. Your notes are the medical record, and you're required to keep them accessible for some time after the visit.
For comparison, Heidi supports data portability: clinical notes, transcripts, templates, and documentation can be exported in standard formats, helping clinicians and organizations avoid vendor lock-in if they move to another tool.