Question 1

Which EMR/EHR systems does Heidi integrate with?

Accepted Answer

Heidi integrates with a growing number of EMR and EHR systems, including Athenahealth, Gentu, MedicalDirector, MediRecords, Best Practice Software (Bp Premier), and more, as well as leading practice management software like Halaxy, Semble, Cliniko, Nookal, CareStack, and PracticeQ, among others. These integrations allow clinicians to work within their existing clinical workflows while benefiting from Heidi’s ambient documentation and form-filling capabilities. As healthcare teams adopt new digital tools, Heidi continues to expand its integration ecosystem to support more clinical environments across specialties and regions.

Question 2

What are the two main types of integrations Heidi offers?

Accepted Answer

Heidi offers two main types of integrations: Embed and Connect. The Embed integration brings Heidi directly into the clinician’s workflow by placing a lightweight widget inside the existing EHR or practice management system. This allows clinicians to document, review, and complete notes without switching screens, giving them instant access to Heidi while staying in the environment they already use. The Connect integration creates a deeper, system-level connection between Heidi and the EHR, which is ideal for organizations that require more robust interoperability and streamlined data flow across teams. Both the Embed and Connect integration types give clinics and health systems flexible options for adopting Heidi in a way that best fits their operations and technical setup.

Question 3

Are Heidi’s integrations secure?

Accepted Answer

Yes. Heidi is HIPAA, GDPR, PIPEDA, and APP compliant and certified with recognized security frameworks like ISO27001 and SOC2. All data is encrypted in transit and at rest, with strict access controls to ensure information is only available to those who need it. You can explore our full security and compliance documentation in the Heidi Trust Centre, where every attestation and policy is available with complete transparency.

Question 4

Can I see how Heidi works when integrated with EMR/EHR systems?

Accepted Answer

Of course! Select any clinical system or EHR listed above to see how the integration works. You’ll find clear visuals and short demonstrations that show Heidi inside real workflows. If you prefer seeing it in action with your own setup, our team can guide you through a live session. Book time with the team.

Question 5

Do I need IT support to integrate with Heidi?

Accepted Answer

Most clinics can integrate Heidi without a heavy IT project. For standard integrations in our marketplace, many customers can connect through a self-service onboarding, or in some cases, the Heidi team may assist with the initial set-up of your practice with no IT required. You’re more likely to need IT support if you’re a larger organization with strict security requirements, single sign-on (SSO), virtual private network (VPN), or custom network configurations, or if you’re rolling Heidi out across multiple sites. In those cases, our team works directly with your IT department to make sure everything is secure and stable. To confirm what’s needed for your clinic, contact our sales team for more information.

Question 6

How much does the Heidi integration cost?

Accepted Answer

Integration costs vary depending on your subscription plan and the type of integration you choose. Many of our most commonly used integrations are included in your Heidi subscription, while more advanced or bespoke connections may attract an additional fee. For organisations with larger deployment needs, the Heidi team will work with you to scope the right set-up and provide clear pricing before anything is switched on. Contact our sales team to discuss what this looks like for you or your organization.

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