Purpose
This policy explains the key information that applies when you purchase, receive, return, or make a warranty claim for the Heidi Remote, including shipping and delivery, change-of-mind returns, remedies for faulty devices, and how to contact Heidi support.
Important Information
Early Access Program
The Heidi Remote is currently available under an Early Access program prior to general commercial release. The device is a pre-release product, and specifications, firmware, and functionality may change between the early release version and any subsequent commercial release. Heidi reserves the right to modify, discontinue, or withdraw the device at any time during the Early Access Program.
Not a Medical Device
The Heidi Remote is a general-purpose audio capture peripheral. It is not supplied as a medical device and is not regulated as a medical device or an accessory to a medical device in any jurisdiction. When used in a healthcare setting, the user remains solely responsible for all professional and clinical decisions.
Shipping & Delivery
Shipping and handling costs are displayed on your invoice or at checkout. Delivery timelines are estimates only and may vary due to logistics, stock availability, or other factors outside our control. If you have not received your order or it has arrived in an unexpected condition, please contact us at support@heidihealth.com with your order details and we will work with you to resolve the issue.
Estimated Delivery Times
The following delivery estimates apply from the date of dispatch. All timelines are estimates only and may vary due to logistics, customs, or factors outside Heidi’s control.
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