Over 1 Million Minutes Transcribed at GI Alliance with Heidi Health
October 18, 2025•4 min read
Results at a glance
- Total sessions generated: 147.08K sessions documented using Heidi.
- Notes and documents generated: 110,095 clinically structured notes produced.
- User adoption: 70+ physicians actively using Heidi across consult and procedure workflows.
- Minutes transcribed: 1,106,037+ minutes transcribed on Heidi.
- Hours saved: GI alliance users have saved over 4,546 hours using Heidi.
Background
GI Alliance, the largest gastroenterology practice in the U.S., is navigating the same pressures felt nationwide in healthcare: longer consults, increasingly complex decision-making, and heightened payer scrutiny. These forces stretch physicians’ capacity, create documentation backlogs, and expose practices to revenue loss through downcoding.
Heidi Health has partnered with GI Alliance physicians to show how AI-powered documentation can directly address these challenges. The experience of Dr. Michael Mills, a senior gastroenterologist at GI Alliance, highlights the value Heidi brings to clinicians, patients, and the financial health of practices.
The Challenge
- Time constraints on documentation: Gastroenterologists like Dr. Mills often struggled to capture the full complexity of patient conversations, leaving notes incomplete or rushed.
- Patient comprehension gaps: Patients sometimes left visits confident in their understanding, only to realize later that they had missed important parts of the discussion.
- Erosion of patient rapport: Typing during visits diverted Dr. Mills’s attention from patients, reducing eye contact and weakening the doctor-patient connection.