Accounts Receivable Analyst (Stripe) | APAC

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

We’re looking for a detail-oriented and systems-driven Accounts Receivable Analyst (Stripe Billing) to oversee and manage all Stripe-billed customers across multiple regions. In this role, you will own Stripe billing operations end-to-end - from subscription management to payment troubleshooting - ensuring seamless billing experiences and strong revenue controls. You will work cross-functionally with Sales, Customer Success, Operations, and Finance to ensure all closed deals billed via Stripe are set up accurately and maintained properly.

This is a remote role operating during Australian business hours (AEST/AEDT). You will be expected to maintain core availability during AU hours to collaborate effectively with our regional teams and support our APAC and global customer base.

This role reports to Heidi’s Accounts Receivable Lead.

What you’ll do

• Manage day-to-day Accounts Receivable operations for the US and Canada regions, including invoicing, collections, cash application, dispute resolution, and customer account reconciliations.

• Ensure accurate and timely billing by verifying all supporting documentation and collaborating with internal teams to resolve discrepancies promptly.

• Serve as a responsive point of contact for customer billing inquiries, providing clear, professional, and timely support to US /CA clients.

• Maintain AR sub-ledgers by tracking payments, investigating variances, and identifying unapplied cash or adjustments requiring resolution.

• Contribute to month-end close activities, including reconciliations, journal entries, and AR reporting deliverables.

• Support audit and compliance requests by organizing and maintaining proper documentation and records.

• Help drive process improvement and automation initiatives to help scale AR operations as Heidi continues to grow

What we’re looking for

• Bachelor’s degree in Accounting, Finance, or a related field.

• Minimum 3 years of experience in Accounts Receivable, preferably within a technology or SaaS environment.

• Strong analytical skills and keen attention to detail, with the ability to interpret data and identify process improvement opportunities.

• Excellent written and verbal communication skills, with confidence engaging both internal teams and external customers across different time zones.

• Proven ability to thrive in a dynamic, fast-paced environment while managing multiple priorities and deadlines.

• Demonstrated ability to resolve billing issues and streamline receivables processes.

• Willingness and ability to work a night shift schedule aligned with PST/PDT business hours to support US & Canada operations.

Nice to Have:

• Exposure to billing APIs, webhooks, or platform automation tools.

• Experience working with multiple currencies and international tax configurations.

• Familiarity with ERP systems and revenue recognition processes.

• Experience supporting global or multi-region customer portfolios across APAC, EMEA, US and Canada.

• CPA qualification (preferred but not required).

The way we work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

• Flexible hybrid working environment

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.