Heidi Health Brings Next-Generation Ambient AI to Primary Care Settings

Heidi Health is at the forefront of healthcare innovation with the rollout of advanced ambient AI technology. As part of a pilot funded by the Hunter New England and Central Coast Primary Health Network (HNECC PHN) under its AI-Enabled General Practice Initiative, the technology is being introduced across several GP clinics in the region to boost efficiency, enhance the quality of patient care, and support clinician wellbeing.

The pilot, a first for the region, equips clinicians in the initial group of participating clinics with ambient AI technology, delivering a range of key benefits. By automatically generating high-quality clinical notes, the technology reduces administrative workload, supports more focused and meaningful patient interactions, and plays a vital role in lowering clinician stress and burnout.

Melissa Pollard, HNECC PHN Executive Manager – Digital Health and Technology, highlighted the critical role of innovation in healthcare:

“Innovation in healthcare is about finding smarter solutions to the challenges of time, access, and equity. We’re partnering with providers to pilot AI scribe technology that reduces the administrative burden on clinicians, giving them more time to focus on their patients.”

Heidi Health’s ambient AI integrates effortlessly into clinical workflows, capturing patient consultations in real-time, accurately transcribing conversations, and intelligently summarising clinical insights. By minimising documentation time, clinicians can focus more on providing compassionate, human-centred care, directly improving both patient outcomes and clinician wellbeing.

Dr Thomas Kelly, CEO and Co-Founder of Heidi Health, commended HNECC PHN’s forward-thinking approach:

"We're proud to empower primary care providers with AI-driven tools that enhance their ability to provide compassionate, personalised care, fostering more meaningful patient interactions and reducing administrative burdens."

This rollout marks a significant milestone in demonstrating the effectiveness of ambient AI at scale.

The Hunter New England and Central Coast Primary Health Network (HNECC PHN) is a not for profit organisation funded by the Commonwealth government to improve the efficiency and effectiveness of the primary health care system. The vision is for healthy people and healthy communities.

The PHN is not a direct provider of services, instead it manages a range of service agreements with organisations to deliver primary health care programs in areas of identified need, with an ongoing emphasis on increasing equity of access to primary care services.

Heidi’s AI-powered medical scribe streamlines time-intensive administrative tasks to reduce the cognitive load on clinicians. Serving over a million patient interactions a week, Heidi's technology transcribes and processes conversations between clinicians and patients to produce clinical notes and follow-up materials – from referral letters to assessments. The tool allows clinicians to work more efficiently and focus more on patient care – reducing the risk of burnout.

Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001. The company does not store session recordings, and never shares or sells clinical data.

Founded in 2019 by a team of medical professionals, Heidi has raised a total of USD $26 million to date, with backing from leading global investors. Today, Heidi powers over a million patient interactions every week, helping clinicians worldwide reduce administrative burden and focus on delivering high-quality care. Learn more at https://www.heidihealth.com.