NEW YORK, New York – September 22, 2025
Leading healthcare technology analyst says 100% of Heidi’s surveyed customers say they would buy the AI-powered scribing and workflow tools again
Heidi Health, an AI-powered medical scribe platform, today announced its exceptional customer satisfaction was featured in a new KLAS Research Emerging Company Spotlight report. The research, published today, showed that Heidi Health received A+ ratings for "likely to recommend" and "executive involvement,” and 100% of customers surveyed reported that Heidi Health keeps all promises and they would buy the product again.
KLAS Research conducted in-depth interviews with a sampling of Heidi Health’s US-based customers to evaluate their experiences using the solution. According to the report, Heidi Health "is generally seen as user friendly and cost effective, and most interviewed customers say the features are highly effective. Customers were immediately able to achieve outcomes like reduced documentation time and clinician burnout, increased note accuracy, and a stronger focus on patient care."
Heidi Health’s ambient AI medical scribe automates clinical documentation which enables healthcare providers to focus more on their patients and decreases burnout. The solution gives clinicians the ability to see more patients, improves note accuracy and detail, increases clinician satisfaction and well-being, and reduces documentation time and after-hours work. According to KLAS Research’s report, 85% of customers reported that they "immediately" saw some of these outcomes when using Heidi.
"We have already seen a dramatic reduction in the time for documentation and in the need for doctors to stay late in the day; they are finishing up earlier and are able to go home. Heidi is helping doctors get their notes done in a timelier fashion. Their speed of completing the notes has gone up,” said a director that KLAS Research interviewed. “The very first week, doctors immediately noticed that Heidi was improving their documentation."
