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Dr Henry Isaac Bergman

Head of Clinical AI Research and Development

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Why friction is essential for Agents in healthcare

Until now, AI helped draft clinicians’ notes. From an engineering perspective, this raises questions around ensuring accuracy in the transcript, or outputting in the correct formats. But agents mark a fundamental shift in AI’s capabilities: from generating to acting. This change raises entirely new questions: What is the agent acting on? How should it respond in certain situations? Who checked before it took action?

Dr Henry Isaac Bergman

September 28, 2026•6 min read

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