How Heidi is helping Dr. Nick save time and improve patient care in Emergency departments all across Australia

April 15, 2025•6 min read

Customer Story

Dr Nicholas Jason Lelos

Sydney Adventist Hospital ED and WACHS Emergency departments

Dr. Nick x Heidi at a glance:

“Heidi lets me focus on what matters most - patient care. The reduced documentation time means more patients seen, less stress, and better outcomes.” – Dr. Nick

Key outcomes:

40% reduction in documentation time
Increased daily patient capacity
Enhanced work-life balance and reduced cognitive load

Read on if you might also be experiencing:

Excessive time spent on documentation
Frustration with inefficient voice-to-text technology
Difficulty balancing administrative tasks with patient care
High patient volumes and limited resources

Try it now

Background

Dr. Nick is a seasoned emergency doctor with over 15 years of experience. After starting his career in the UK, he relocated to Australia to enjoy a more dynamic work environment and access better resources in emergency medicine. As an early adopter of technology, Dr. Nick has always been enthusiastic about finding ways to enhance his workflow and patient care. He practices in both metropolitan and rural settings, with a special interest in providing medical services to remote areas. Whether he’s dealing with a complex case in a bustling city hospital or providing vital care in the outback, Dr. Nick thrives on the variety and challenges his work offers.