Product Manager / Senior Product Manager, Growth

Who we are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

About Your Role

You'll join our Product Growth team to help build the mechanics that turn Heidi users into Heidi advocates.
Growth at Heidi isn’t about metric hacks or dark patterns. It’s about deeply understanding why users love Heidi and protecting and strengthening that at every touchpoint. You’ll work on some of the most important problems in the business. Every improvement you ship compounds across our entire user base.
You'll get reps across the full funnel — from distribution and virality to activation and monetisation — while developing the analytical rigour and product intuition that defines great PMs.

What You’ll Do:

• Define the approach and strategy for your pod (Distribution, Engagement, Monetisation, or First Time Experience).

• Develop a clear understanding of Heidi’s future state and identify the obstacles between today and making that vision a reality.

• Partner closely with Product, Design, and Engineering to ship quickly and measure rigorously.

• Analyse user behaviour to uncover friction points and opportunities across the user journey.

• Run experiments to improve key metrics such as signup conversion, week two retention, feature adoption, and self serve revenue.

• Evangelise your work by sharing customer stories, building dashboards, and helping your team understand the impact of what you are building.

What you'll need

• Comfort with ambiguity. You do not follow playbooks. You form considered hypotheses through deep thinking and have the conviction to see them through.

• Excellent design thinking. You know what a great product looks like and appreciate how nuance in an experience can determine success or failure.

• Intellectual curiosity & an obsessive learner. You seek to understand why users behave the way they do and how products can influence behaviour.

• A strong bias for action. You would rather ship something imperfect and learn than debate endlessly.

• A founder mindset. You operate with high agency, think holistically about the business, and do not optimise for a single metric or persona in isolation.

• Strong analytical skills with comfort using data, experimentation, and data informed decision making.

• Clear written and verbal communication, with the ability to distil complex analysis into actionable insights.

• Bonus experience in B2B SaaS, healthcare, or high growth startups.

The way we work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

• Flexible hybrid working environment, with 3 days in the office.

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!