Background
Cedar Recovery, founded in 2015, is a trusted leader in addiction treatment across Tennessee and Virginia. The organization operates 14 locations and employs over 100 professionals, serving more than 3,500 patients. Cedar Recovery emphasizes compassionate and personalized care, with providers handling approximately 15 patients daily through both in-person and telehealth appointments. The organization holds CARF accreditation, underscoring its commitment to the highest standards of care.
Despite the organization's success, providers struggled with the time-consuming nature of documentation. This often detracted from patient interactions and caused work-life balance issues, as providers found themselves finishing paperwork outside of clinic hours.
Challenges
Challenge 1: Time-consuming documentation
- “It saves me a ton [of time].”
- Cedar Recovery’s providers were spending 36 hours each week on documentation, affecting their personal time and increasing burnout.
Challenge 2: Disconnection from patients during appointments
- The need to focus on notes during appointments created a barrier between providers and patients, diminishing the quality of interactions.
