What patients want in their clinical AI experience
The topic of patient experience is a hot one, as it is closely tied to everything from outcomes to profitability. It’s also an elusive topic, as figuring out what makes patients “happy” isn’t easy.
Yet on the subject of AI, there is some patient consensus.
A new study on patients’ perspectives on clinicians' use of AI scribes, published June 12 in JAMIA Open, highlights positive sentiments: Most respondents found the ambient AI scribe helpful (1543, 70.1%), preferred future use (1620, 73.6%) and expressed interest in new technology (1884, 85.6%).
This tracks with what most providers who use ambient AI scribes are seeing. Patients have mostly responded positively to the use of AI scribes in the exam room, because it improves physicians’ presence.
Dr. Job Larson, a family medicine physician with the Community Health Center of Rutland Region (CHCRR), part of the OneCare Vermont Accountable Care Organization (ACO) and the University of Vermont Health Network, says his experience with Heidi’s scribe attests to this.
