Keeping care personal in a multilingual world
Romi Hudakova
November 8, 2025•3 min read
Background
Dr Sanjeev Shanker is a seasoned clinician leading an urgent-care department in Singapore and consulting across multiple hospital systems. Fluent in numerous languages, he connects with patients from all walks of life, often switching languages mid-consult to help them feel heard and understood.
To keep up with his demanding workload without losing that personal touch, Dr Sanjeev turned to Heidi, an AI-powered clinical scribe designed to let clinicians focus on what truly matters: their patients.
Challenges
Even the most experienced clinicians can find themselves spending more time typing than talking. For Dr Sanjeev, the goal was simple: to free up his attention, elevate the quality of his documentation, and enhance patient experience.
Bringing back meaningful conversation
With Heidi capturing the details, he can devote his full focus to the patient in front of him — leading to richer conversations and deeper understanding.
Ensuring detailed and professional documentation
“My notes are so much more detailed, especially when it comes to procedures and consent taking, and that’s very nice from a medicolegal point of view.”
The platform’s structured, high-quality notes have elevated his documentation standards, ensuring every consult is comprehensive and reliable.
Communicating seamlessly across languages
“When I converse with patients in Mandarin, Malay and even Tamil, it picks up.”
Heidi’s multilingual capability means no moment is lost in translation — allowing Dr Sanjeev to connect authentically with every patient, regardless of language.