Question 1

Is Heidi Australian Privacy Principles (APP) compliant?

Accepted Answer

Yes, fully. Your patients' information stays right here in Australia, protected by the robust framework of Aussie privacy laws. We take zero-tolerance approach to third-party access. Your consultations are yours, and the audio used for generating patient notes? Disappears right after your notes are done – never stored permanently.

Question 2

What is included in the box?

Accepted Answer

Your Heidi Remote comes with the device, a USB-C charging cable, a detachable lanyard, quick start guide and printed setup documentation.

Question 3

How long does the battery last, and how do I charge it?

Accepted Answer

Heidi Remote supports around 12–14 hours of continuous transcribing. Charge via USB-C, which is also included when you receive your Heidi Remote.

Question 4

Does Heidi Remote keep recordings forever?

Accepted Answer

No. Audio is stored on-device temporarily and is automatically deleted once synchronised to the Heidi platform.

Question 5

Can multiple people share one Heidi Remote?

Accepted Answer

Heidi Remote is designed for one user at a time. To share it, the device must be fully unpaired from the current account and then re-paired to a new one. Though you must be aware that unpairing permanently deletes any recordings stored on the device that have not synced yet.

Question 6

What if my battery runs out mid-session?

Accepted Answer

Your transcriptions are safe. Sessions remain saved on the device and will sync once you recharge and reconnect.

Question 7

What happens if my Heidi Remote is lost or stolen?

Accepted Answer

Your transcriptions are encrypted at rest and in transit. If your device is lost or stolen, transcriptions cannot be accessed by someone else. Contact Support via online chat or email support@heidihealth.com for help.

Question 8

What is Heidi Remote compatible with?

Accepted Answer

Heidi Remote pairs with the Heidi mobile app iOS only. Syncing happens automatically once connected. Support for Android and Heidi desktop is coming soon.

Question 9

What happens if I move away from my phone or my internet drops out mid-consult?

Accepted Answer

No problem — we’ve got you covered! Heidi Remote is designed to perform in high-mobility roles and poor connectivity environments. If you go out of range or lose internet connection, Heidi Remote switches to offline mode and keeps recording. When you reconnect, it syncs automatically.

Question 10

How does Heidi Remote protect my data?

Accepted Answer

Heidi Remote is designed with privacy at its core. It only records when actively initiated by the User, and a visible LED indicates when recording is in progress, ensuring transparency for all parties. All audio is encrypted at rest on Heidi Remote and is automatically deleted once synchronised to the Heidi platform. Heidi Remote connects only to the User's paired device via an encrypted wireless connection. Users are responsible for obtaining all required recording consents under applicable law in their jurisdiction.

Question 11

Why is there a free version of Heidi forever?

Accepted Answer

Heidi offers a free plan to ensure accessibility for healthcare professionals. It gives clinicians time to experience the value of Heidi in real workflows, and helps us learn from feedback so we can keep improving. Ultimately, the free plan supports broader access to time-saving tools, while giving clinicians a clear path to upgrade when they need more advanced features.

Question 12

What is the main difference between Free and Clinician?

Accepted Answer

Free is designed to help you get started with the essentials: unlimited AI documentation, unlimited clinical evidence with citations, and global healthcare-grade security. Clinician adds more advanced capabilities for day-to-day clinical work, including advanced templates and personalization, plus patient-context–aware answers and evidence integrated into patient visits with live suggestions. It’s the best fit if you want deeper customization and more “in-the-workflow” support while you document.

Question 13

How can I get started with Heidi for aged care?

Accepted Answer

Getting started with Heidi is simple. You can sign up for a free account to explore aged care workflows or contact the team for a tailored demo. Most users see value within minutes, with minimal setup required. Heidi is designed to fit seamlessly into existing processes, helping aged care teams move away from paperwork and back to care.

Question 14

What is the future of AI scribing in aged care?

Accepted Answer

The future of AI scribing in aged care focuses on reducing administrative burden while improving care quality and continuity. As care becomes more complex, AI will support safer handovers, prompt follow-ups, and highlight changes in resident condition earlier. Deeper integrations and smarter insights will help aged care teams deliver more consistent, person-centred care across settings.

Question 15

Is Heidi easy to use for aged care teams?

Accepted Answer

Yes. Heidi is easy to use for aged care teams with minimal onboarding. Staff can log in, start a session, and generate documentation in familiar formats on mobile, tablet, or desktop. Aged-care-specific templates are available out of the box and can be customised to match organisational standards, allowing teams to see value quickly without disrupting care delivery.

Question 16

How accurate is Heidi AI in aged care workflows?

Accepted Answer

Heidi is highly accurate in aged care workflows because it understands common aged care terminology, structured observations, and care interventions. Accuracy improves over time as Heidi learns each user’s phrasing and documentation preferences, while maintaining clinical clarity and compliance. It also accounts for regional language differences, including Australian aged care terminology, ensuring notes remain relevant and consistent.

Question 17

Why is Heidi the best AI scribe for aged care?

Accepted Answer

Heidi is designed specifically for the realities of aged care, supporting mobile workflows, multilingual teams, and role-specific documentation. It understands the difference between daily progress notes, incident documentation, care plans, and multidisciplinary updates. With custom templates and shared documentation across teams, Heidi improves note quality and consistency while giving staff more time with residents.

Question 18

How does Heidi work as an AI scribe in aged care?

Accepted Answer

Heidi works as an AI scribe by capturing care interactions as they happen and converting them into structured documentation. Staff can start a session during resident assessments, family calls, or care coordination activities, or add context asynchronously using existing notes or care plans. Heidi then generates documentation ready for handover, compliance, and care planning, adapting seamlessly across residential care, home care, and allied health workflows.

Question 19

Is an AI scribe safe to use in aged care?

Accepted Answer

Yes. Heidi is safe to use in aged care and is built with privacy, security, and compliance at its core. It complies with major global standards, including the Australian Privacy Principles (APPs), HIPAA, GDPR, and PIPEDA. All data is encrypted, audio is never stored, and users retain full control over their documentation, which can be edited or deleted at any time. Heidi is designed to meet the governance and audit expectations of aged care providers.

Question 20

What is an AI scribe for aged care?

Accepted Answer

An AI scribe for aged care is a documentation tool that uses artificial intelligence to support care teams with progress notes, care plans, incident reports, and handovers. It’s built to understand aged care workflows by translating real-time interactions into structured, compliance-ready documentation. Heidi captures resident assessments, behavioural observations, family discussions, and multidisciplinary inputs, helping teams document faster, reduce admin burden, and spend more time delivering person-centred care across residential and home care settings.

Question 21

Do I need IT support to integrate with Heidi?

Accepted Answer

Most clinics can integrate Heidi without a heavy IT project. For standard integrations in our marketplace, many customers can connect through a self-service onboarding, or in some cases, the Heidi team may assist with the initial set-up of your practice with no IT required. You’re more likely to need IT support if you’re a larger organization with strict security requirements, single sign-on (SSO), virtual private network (VPN), or custom network configurations, or if you’re rolling Heidi out across multiple sites. In those cases, our team works directly with your IT department to make sure everything is secure and stable. To confirm what’s needed for your clinic, contact our sales team for more information.

Question 22

How much does the Heidi integration cost?

Accepted Answer

Integration costs vary depending on your subscription plan and the type of integration you choose. Many of our most commonly used integrations are included in your Heidi subscription, while more advanced or bespoke connections may attract an additional fee. For organisations with larger deployment needs, the Heidi team will work with you to scope the right set-up and provide clear pricing before anything is switched on. Contact our sales team to discuss what this looks like for you or your organization.

Question 23

Can I see how Heidi works when integrated with EMR/EHR systems?

Accepted Answer

Of course! Select any clinical system or EHR listed above to see how the integration works. You’ll find clear visuals and short demonstrations that show Heidi inside real workflows. If you prefer seeing it in action with your own setup, our team can guide you through a live session. Book time with the team.

Question 24

Are Heidi’s integrations secure?

Accepted Answer

Yes. Heidi is HIPAA, GDPR, PIPEDA, and APP compliant and certified with recognized security frameworks like ISO27001 and SOC2. All data is encrypted in transit and at rest, with strict access controls to ensure information is only available to those who need it. You can explore our full security and compliance documentation in the Heidi Trust Centre, where every attestation and policy is available with complete transparency.

Question 25

What are the two main types of integrations Heidi offers?

Accepted Answer

Heidi offers two main types of integrations: Embed and Connect. The Embed integration brings Heidi directly into the clinician’s workflow by placing a lightweight widget inside the existing EHR or practice management system. This allows clinicians to document, review, and complete notes without switching screens, giving them instant access to Heidi while staying in the environment they already use. The Connect integration creates a deeper, system-level connection between Heidi and the EHR, which is ideal for organizations that require more robust interoperability and streamlined data flow across teams. Both the Embed and Connect integration types give clinics and health systems flexible options for adopting Heidi in a way that best fits their operations and technical setup.

Question 26

Which EMR/EHR systems does Heidi integrate with?

Accepted Answer

Heidi integrates with a growing number of EMR and EHR systems, including Athenahealth, Gentu, MedicalDirector, MediRecords, Best Practice Software (Bp Premier), and more, as well as leading practice management software like Halaxy, Semble, Cliniko, Nookal, CareStack, and PracticeQ, among others. These integrations allow clinicians to work within their existing clinical workflows while benefiting from Heidi’s ambient documentation and form-filling capabilities. As healthcare teams adopt new digital tools, Heidi continues to expand its integration ecosystem to support more clinical environments across specialties and regions.

Question 27

How does integrating Heidi differentiate our EMR product?

Accepted Answer

Integrating Heidi gives your EMR a clear competitive edge by offering ambient documentation that clinicians can use immediately, without workflow disruption. It enables your platform to deliver structured, standardized notes that reduce variability and support compliance across sites (a major differentiator for enterprise customers). With Heidi capturing notes in real time inside your interface, clinicians experience faster documentation that feels native to your platform. This improves user satisfaction and loyalty while helping your EMR stand out in a crowded market that increasingly expects AI-powered capabilities. By shipping Heidi in weeks rather than months, your product can evolve faster and remain ahead of emerging clinical documentation standards.

Question 28

What integration methods are available for Heidi?

Accepted Answer

Heidi offers two main integration pathways: Widget and API (Application Programming Interface). The Heidi Widget allows you to place a lightweight widget or iFrame directly into your EMR system, enabling clinicians to capture live notes without leaving their workflow or switching screens. This option requires no retraining and ensures instant adoption across teams. The Heidi API pathway provides deeper control, letting you build Heidi directly into your platform for a premium, fully custom documentation experience tailored to telehealth, mobile apps, or specialty workflows. Both integration methods are designed to be flexible, fast to implement, and seamless within existing systems.

Question 29

Why should we partner with Heidi instead of building our own AI scribe?

Accepted Answer

Partnering with Heidi gives your EHR product immediate access to a clinically validated AI care partner without the extra costs, risks, or long development cycles of building your own solution. Developing an in-house scribe requires extensive clinical testing, model tuning, governance controls, and ongoing maintenance to stay safe, accurate, and compliant (all of which Heidi has already pressure-tested across millions of real consultations). With Heidi, you can deploy ambient documentation straight into your platform in weeks, not months or years. This allows your team to focus on product innovation rather than building clinical AI infrastructure from scratch. Most importantly, partnering with Heidi ensures clinicians receive a high-quality documentation experience from day one, backed by a system built specifically for frontline care.

Question 30

How can I track my referrals?

Accepted Answer

Once part of the Heidi referral program, affiliates will be able to track their referrals on a user-friendly platform. Visitors are counted when users click on your referral link, and for them to become leads, they need to enter their payment details, which starts their 30-day free trial of a Heidi Paid Plan. Important note: Rewards apply to any lead who becomes a conversion, or those who make a payment for their continued use of a Heidi Paid Plan. The $25 reward applies to Heidi Evidence Plus paid plan referrals, while the $50 reward applies to both the Heidi Clinician paid plan and existing Heidi Scribe Plus user referrals. Learn more about Heidi’s pricing plan updates.

Question 31

How can I make sure that Heidi really delivers measurable results?

Accepted Answer

Heidi offers an interactive ROI calculator that helps model your organization’s precise savings and benefits. By entering details such as provider count and visit volume, the calculator projects total hours saved per provider per week, estimated cost savings annually, additional patient visits per year, and equivalent full-time provider capacity regained. To further evaluate potential outcomes in your setting, you can also monitor note quality, billing accuracy, burnout indicators, and clinician satisfaction. By combining real-world usage metrics with ROI modeling, you can provide a clear, evidence-based validation of Heidi’s impact, making it easy to communicate results clearly with stakeholders.

Question 32

When can we expect to see a return on investment with Heidi?

Accepted Answer

Most healthcare organizations can expect to see a positive ROI within 3 to 6 months of implementing Heidi. The timeline usually depends on various factors such as size, subscription plan, clinician engagement, and improved patient throughput enabled by the saved documentation time, among others. Studies show that within 14-16 weeks, clinics have reported 50-70% reductions in charting time and significant financial recoupment through reclaimed clinical hours. These gains come from faster note completion, better clinical workflows, and increased capacity for additional patient sessions, all benefiting operational efficiency and overall well-being.

Question 33

What is the return on investment of using Heidi vs other scribes?

Accepted Answer

Heidi delivers a high return on investment (ROI) compared to other AI or human scribes by significantly reducing clinical documentation time and improving workflow efficiency.

Thanks to its proven 60–80% adoption in the first month (versus 20–40% for competitors), Heidi quickly embeds into clinical workflows and unlocks value fast. Generally, healthcare providers using Heidi routinely save 1 to 2 hours daily on documentation, translating into substantial reclaimed clinical time that can be redirected to patient care and increased revenue. For example, some healthcare providers report recovering around $10,000 to as much as $121,000 in productive clinical time within just 12-16 weeks, with ROI multiples ranging between 5x and 10x on setup costs. Undoubtedly, Heidi’s ROI consistently outpaces both manual scribing and lower-adoption software, making it a standout investment.

Question 34

How can we measure the benefits of adopting Heidi in our healthcare organization?

Accepted Answer

To help quantify the impact of our AI scribe, feel free to use Heidi’s dedicated ROI calculator. Simply enter details about your organization, like the number of providers on your team, etc. Then see what Heidi can save you, from financial savings each year to hours saved per provider per week. It’s built to show a glimpse of how Heidi translates efficiency improvements into measurable outcomes. It can also prove valuable for building a business case and communicating benefits to stakeholders.

Question 35

How is Heidi implemented in large health systems and hospital trusts?

Accepted Answer

Heidi’s implementation process is designed to be structured yet flexible. Centralized administration allows health leaders to manage user roles, billing, and data retention policies from one place. The Enterprise platform also integrates with existing authentication technology, EHR systems, and organizational governance structures. A good example is how Heidi implemented the UK’s largest clinical rollout of ambient AI with Modality Partnership, the NHS’s largest general practice super-partnership, with more than 360 GPs across 53 sites. As a result, 4 in 5 GPs said that Heidi saved them time and enabled them to build better rapport with patients. Every implementation is tailored to the specific needs of the organization, such as aligning departments and standardizing quality, while minimizing disruption and empowering teams to gain confidence easily.

Question 36

What measurable time savings can healthcare organizations expect from Heidi?

Accepted Answer

Healthcare providers using Heidi save an average of 6 minutes per patient encounter. Across a single day, this time saving adds up to significant hours recovered for each provider. For example, New Zealand’s largest privately owned healthcare group, Tamaki Health, saved 100+ hours on documentation within the first two weeks and achieved 91% activation rate within the first month. In a large health system, the effect compounds to hundreds, if not thousands, of clinical hours. For instance, Priority Physicians is a leading US-based concierge medical group. With Heidi, they reduced charting time by 70% and recouped $16,000 in clinical time. By cutting down on administrative burdens, Heidi helps reduce burnout and allows them to spend more time focusing on quality of care.

Question 37

How effective is Heidi at scaling across large clinical teams?

Accepted Answer

Heidi reaches 60-80% adoption within the first month, far exceeding just 20-40% average seen with other AI scribes. Australia’s leading emergency telemedicine service provider, My Emergency Doctor, demonstrated this by achieving 77% adoption within just 3 weeks. This rapid uptake reflects Heidi’s design that fits directly into existing workflows without requiring major behavior change. High adoption rates mean value can be realized quickly and consistently across the organization. Hospitals no longer struggle with low engagement and instead see real and sustained usage, which is essential when deploying technology at scale.

Question 38

Can Heidi be used in complex healthcare organizations?

Accepted Answer

Yes. Heidi is already deployed across 200+ specialties, from primary care and psychiatry to emergency medicine and dentistry. This breadth ensures Heidi adapts to unique preferences, clinical workflows, and the unique needs of every department. For example, Heidi is used in a federally qualified healthcare center (FQHC) like Hawse Health, and they provide a wide range of primary and specialized care services, including dental and behavioral health. On Heidi’s personalization, they shared, “Each provider has their own way to see SOAP notes… Heidi gets them to sound the way they sound." With Heidi, health systems can rely on one AI documentation solution across multidisciplinary teams, delivering a unified experience instead of fragmented tools.

Question 39

Is there a limit on the number of people I can refer?

Accepted Answer

Yes, you can refer and earn rewards for up to 10 Heidi Clinician paid plan and existing Heidi Scribe Plus user referrals monthly or up to 20 Heidi Evidence Plus paid plan referrals monthly. If you intend to refer more, you’ll need to enter into a referral partnership agreement with us. This helps ensure larger-scale referrals are managed transparently and fairly. Visit our referral program’s terms and conditions.

Question 40

How do I get paid for each referral?

Accepted Answer

You’ll receive your referral rewards monthly via PayPal. Once your first referral has completed their free trial and pays for their Heidi Paid Plan, we’ll notify you and send simple instructions to claim your reward. Learn more about referral program payouts in this Heidi Help Centre article.

Question 41

Will I be rewarded for referring whole clinics, not just individuals?

Accepted Answer

Yes! If you refer a clinician or clinic owner, you will be rewarded for each FTE who joins Heidi's Pro tier.

Question 42

Where can I find my referral link?

Accepted Answer

You can find your referral link in your Heidi account by going to Settings > Account and scrolling to the bottom. You should then be able to see a section called 'Referral Link'. The first time you click it, you'll set up how you want to receive payments by entering your PayPal email address. After that, your referral link will be available in this section of account settings for you to copy whenever you need it.

Question 43

Why is Heidi the best AI scribe for psychiatry?

Accepted Answer

Heidi is the best AI scribe for psychiatry because it understands the nuances of specific mental health practices. Since mental health documentation styles can vary significantly, what makes Heidi AI stand out is its customizability. It can match the individual practitioner’s approach to documentation, ensuring consistency and accuracy in their notes. Heidi is also designed to integrate seamlessly into existing workflows, regardless of the setting (whether you’re in a private practice, part of a group practice, in a hospital, or providing telehealth services). With Heidi handling the bulk of administrative tasks, professionals can focus on patient interaction instead of staying late to finish paperwork. This time savings leads to decreased cognitive load and improved work-life balance.

Question 44

Why is Heidi the best note taking app for therapists?

Accepted Answer

Heidi is the best note taking app for therapists because it captures therapy sessions with high contextual accuracy and formats notes to align with mental health standards. It also works consistently, intuitively, and with measurable impact. Behavioral health professionals across specialties trust Heidi to reduce administrative burden and elevate care.

2 hours saved per day

93% report reduced burnout

95% say patient care improved

92% feel happier in their practice

Source: Heidi behavioral health user survey, January 2025

Question 45

How can I get started with Heidi as my AI scribe for medical trainees?

Accepted Answer

Getting started with Heidi as your AI medical scribe couldn’t be easier for medical trainees. Simply sign up here to claim your Heidi Pro subscription, which is completely free for medical students, interns, residents, and registrars. You don’t need to input credit card details, but verification of your training status is required annually. Heidi’s AI medical scribe for medical trainees is very intuitive and requires minimal onboarding. However, we recommend checking out some of our how to videos and guides to fully understand how this powerful tool can support both your clinical practice and learning.

Question 46

What makes Heidi stand out from other AI scribes for solo practitioners?

Accepted Answer

Heidi stands out from other AI scribes by going beyond transcriptions, handling your full clinical workflow from pre-visit prep (Context) to post-visit follow-ups (Calls). It adapts to over 200 specialties, supports 110+ languages, and complies with HIPAA, GDPR, and Australian Privacy Principles, among others. With 60% to 80% activation rates, which is double the industry average, clinicians actually use Heidi every day, not just in the first week.

Question 47

How does Heidi work for solo clinicians?

Accepted Answer

Heidi acts as your always-on AI medical scribe, capturing consultations in real time and turning them into structured, specialty-specific notes, letters, and follow-up tasks. For solo practitioners, it eliminates after-hours documentation by completing notes before the patient leaves. Whether you are in-person, on telehealth, or working offline, Heidi keeps pace with your workflow so you can focus entirely on your patients, not your keyboard.

Question 48

How does Heidi work for clinics?

Accepted Answer

Heidi captures patient encounters and structures dialogue into clinical notes, referral letters, after-visit summaries, and other documents that match your clinic’s standards. It works across all care settings, from primary care centers to multi-specialty clinics, ensuring every provider documents accurately and consistently. One conversation produces all the documents needed, reducing administrative workload across the whole team.

Question 49

How does Heidi support team onboarding and training?

Accepted Answer

Heidi is designed for quick adoption. Your clinic can be set up in minutes, and each provider receives access to specialty-specific templates that can be customized to your workflows. Our customer success team works with you to build shared templates, set documentation standards, and train staff so everyone uses Heidi confidently. Clinics also have access to Heidi Guides, video tutorials, and ongoing support.

Question 50

How can our clinic get started with Heidi?

Accepted Answer

To get your clinic started with Heidi, try the Practice plan (free for 14 days), set up your account, and enter credit card information. Note that you will not be billed if you cancel before the trial ends. Next, add the email addresses of clinicians you want to join, and each will receive an invitation to create their account. For centralized billing, you can set up a team structure before inviting staff. Once your account is created, simply start Heidi at the beginning of an appointment and stop it when you finish. Heidi can be accessed via a web browser, a desktop app, or a mobile app (iOS and Android). Sign up for free today.

Question 51

How can my private practice get started with Heidi?

Accepted Answer

Your private practice can get started with Heidi within minutes, and there’s even a personal onboarding guide to help set you up for success. Simply sign up to create an account and start transcribing instantly. All users can access Heidi Pro (free for 14 days) with the ability to use Ask Heidi, edit specialty-specific templates, and more. Try Heidi for free today and easily upgrade to the right subscription plan for your private practice. See pricing.

Question 52

Can I integrate Heidi with our current EHR or practice management system?

Accepted Answer

Yes, Heidi connects with Electronic Health Record (EHR) platforms such as Athenahealth, MedicalDirector, Best Practice, and many others, as well as any browser-based system through the Chrome Extension. Notes and documents can be exported in multiple formats or pushed directly into the correct sections of your EHR. If your software is not yet fully integrated, Heidi’s one-click copy and paste functionality means your team can still use it without disrupting daily operations.

Question 53

Can I connect Heidi with my existing software technology?

Accepted Answer

Yes, Heidi integrates with leading Electronic Health Record (EHR) and practice management platforms, including Halaxy, Semble, Cliniko, MediRecords, etc. and other web-based systems via Chrome Extension. You can push notes directly into your existing record or export in multiple formats. Even without a direct integration, Heidi's one-click copy and paste workflow works seamlessly in any system.

Question 54

Can Heidi help us reduce costs and overtime?

Accepted Answer

Yes, clinics using Heidi often eliminate transcription service fees and significantly cut the extra hours spent on documentation after clinics close. For example, a US-based specialty clinic recovered over $10,000 in clinical time just after 12 weeks of using Heidi. By completing notes during or immediately after visits, providers can increase appointment availability without hiring more administrative staff. This improves productivity, reduces burnout, and allows your team to focus more on patient care.

Question 55

Can Heidi adapt to my personal voice and clinical style?

Accepted Answer

Absolutely, clinicians can easily personalize Heidi to use your terminology, phrasing, and preferred note structure so the output sounds like you wrote it yourself. For example, Dr. Olga Lavalle shares, “Sometimes Heidi is so good, it's almost like having someone sitting in my office. Everything's coming out, and the outputs are really good.” Users can also customize templates, set detail levels, embed their own snippets, and standardize preferred terminology via the Word Library. The more you personalize Heidi to your preferences, the more it mirrors your clinical style across every note, letter, and plan.

Question 56

Can I dictate additional information into Heidi Context?

Accepted Answer

Yes, you can dictate additional information into Heidi Context. During or after a consultation, you can verbally add details that are immediately incorporated into the existing patient context, allowing Heidi to automatically update and integrate new information into your documentation.

Question 57

How many languages can Heidi Transcribe and Dictate detect?

Accepted Answer

Heidi can detect and transcribe in 110+ languages, ensuring clinicians can seamlessly interact with diverse patient populations. Whether in multilingual regions or during consultations with patients who speak different languages, Heidi makes clinical documentation faster and more inclusive for global healthcare settings.

Question 58

Is an AI scribe safe to use for medical trainees?

Accepted Answer

Yes. Presuming the product is like Heidi and complies with relevant healthcare privacy and data regulations, AI scribes are generally considered safe to use for medical trainees. AI scribes do not replace clinical judgment or senior oversight. As with manually written notes, junior doctors must review each AI-generated note for accuracy, making edits or additions where required. Supervising physicians can easily review a trainee’s notes, either within the scribe interface or in the patient’s electronic medical record (EMR). AI scribes may actually be the safest documentation method for medical trainees, as the unedited transcript of the session provides a useful backup for any inaccuracies or inconsistencies in the note. For example, if you’re writing up a mental state examination and aren’t completely sure of the patient’s comments regarding suicidal intent, you can refer back to the transcript and edit your note.

Question 59

Is an AI healthcare administrator scribe safe to use?

Accepted Answer

Because healthcare administrators handle sensitive organizational data, it’s crucial to ensure that any AI scribe used by managers is compliant with relevant privacy and security regulations. With this in mind, we built Heidi with enterprise-grade security standards from the ground up, ensuring it’s safe to use for all healthcare administrators. Our AI scribe complies with global regulations like HIPAA, Australian Privacy Principles (APP), GDPR, and PIPEDA, among others. No audio recordings are stored and administrators maintain full control over their data, with the ability to review, edit, or delete transcribed content at any time. Heidi employs end-to-end encryption, de-identification of data, and strict access controls, ensuring that sensitive healthcare information is always kept safe.

Question 60

How accurate is Heidi’s AI when documenting healthcare administration tasks?

Accepted Answer

Heidi uses a custom model specifically engineered to handle medical terminology and regional dialects, achieving industry-leading transcription accuracy for clinical and non-clinical documentation tasks. This enables Heidi’s AI to accurately capture complex discussions about operations management, clinical care delivery, quality metrics, and staffing issues. Healthcare administrators can be confident that when a healthcare-specific term is used, Heidi understands both the meaning and context of the word or phrase. Furthermore, if your organization uses unique language, Heidi’s Memory feature allows you to tailor Heidi on how you speak. Heidi’s accuracy is enhanced by the AI scribe’s ability to distinguish between different speakers in meetings, ensuring proper attribution of comments and decisions. For complex scenarios involving financial data, regulatory requirements, or medico-legal matters, healthcare administrators can verify the accuracy of documentation via the complete transcript Heidi produces for each event. This feature ensures that critical operational matters are documented with accuracy and precision.

Question 61

What is an AI scribe for medical executives?

Accepted Answer

An AI scribe for medical executives is a tool that leverages artificial intelligence to support healthcare leaders with various administrative tasks, such as meeting documentation, report writing, and preparing briefings and memos. While traditional AI medical scribes mainly cater to clinical workflows, advanced products like Heidi also meet the needs of C-suite and director-level staff. Heidi understands medical and administrative language, enabling the scribe to accurately process conversations about clinical matters in non-patient-facing settings. Our AI scribe can also interpret documents, allowing medical executives to synthesize complex outputs that draw from a variety of information sources. Furthermore, when Heidi is deployed to clinical teams across a healthcare organization, leaders can expect to see positive changes in care quality, documentation compliance, patient experience, employee well-being, and organizational efficiency. In short, an AI scribe for medical executives allows leaders to spend less time on paperwork, and more time on the high-level, hands-on strategic work that improves health systems.

Question 62

Is an AI medical executive scribe safe to use?

Accepted Answer

Medical executives regularly handle confidential and legally protected information. As such, in most jurisdictions, the use of a mainstream AI product for a medical leader’s documentation tasks would likely represent a violation of healthcare data-protection regulations (like HIPAA or GDPR). With this in mind, Heidi is equipped with industry-leading safety and security standards. Our AI scribe for medical executives meets or exceeds virtually all global healthcare data protection regulations, such as HIPAA, PIPEDA, APP, GDPR, and NHS requirements, among others. We keep organizational data safe by employing end-to-end data encryption and never storing audio recordings (ensuring there’s no hidden playback). Heidi supports role-based access permissions so leaders can safely collaborate with team members while controlling who has access to sensitive information. Furthermore, by giving clinical teams access to Heidi, medical executives can improve patient safety across the organization, by enhancing documentation quality and compliance.

Question 63

How does Heidi work as an AI scribe for medical executives?

Accepted Answer

Heidi works as an AI scribe for medical executives by unobtrusively processing encounters between medical executives and colleagues or stakeholders. At the beginning of any encounter—whether it's a board meeting, critical incident briefing, or performance review—simply press Start transcribing and Heidi silently captures all discussions and decisions. When the meeting concludes, Heidi automatically generates structured documentation tailored to executive needs, such as meeting minutes, governance reports, or team summaries. Medical executives can leverage Heidi's Context feature to upload pre-meeting materials and background information in any format. This supporting information is ideal for organizational matters involving multiple stakeholders or complex, long-running strategic initiatives, as it allows Heidi to synthesize information from various sources. Finally, with the Ask Heidi feature, leaders can instantly generate multiple outputs from a single encounter. For example, after a quality and safety meeting, you can tell Heidi to write minutes, create a memo for department heads, and generate a proposed policy update.

Question 64

Why is Heidi the best AI medical executive scribe?

Accepted Answer

Heidi is the best AI scribe for medical executives because it delivers measurable impact for healthcare leaders on personal and organizational levels. For example, when Priority Physicians rolled out Heidi across their service, Dr. Shelagh Fraser, Director of Medical Excellence and Innovation, reduced her own daily documentation time by almost two hours, while simultaneously cutting charting time by a staggering 70% across the organization. Similarly, Dr. Neal Patel, Chief Technology Officer at Advanced Urology, described Heidi as “A huge lift on our documentation burden. Our providers save 1 to 2 hours a day with Heidi.” Within just 16 weeks, this efficiency boost resulted in the liberation of 41,100 minutes of productive clinical time across Advanced Urology, worth $121,000 (representing a 10.3x ROI on implementation costs). Numerous Heidi customers also report that our AI scribe has resulted in positive organizational changes in clinician well-being, documentation quality, patient experience, and job satisfaction. These real-world experiences demonstrate the synergistic benefits of equipping medical executives and clinicians with a high-quality AI scribe like Heidi.

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Frequently asked questions

Real adoption drives real transformation

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Is Heidi Australian Privacy Principles (APP) compliant?

Is Heidi Australian Privacy Principles (APP) compliant?

What is included in the box?

What is included in the box?

How long does the battery last, and how do I charge it?

How long does the battery last, and how do I charge it?

Does Heidi Remote keep recordings forever?

Does Heidi Remote keep recordings forever?

Can multiple people share one Heidi Remote?

Can multiple people share one Heidi Remote?

What if my battery runs out mid-session?

What if my battery runs out mid-session?

What happens if my Heidi Remote is lost or stolen?

What happens if my Heidi Remote is lost or stolen?

What is Heidi Remote compatible with?

What is Heidi Remote compatible with?

What happens if I move away from my phone or my internet drops out mid-consult?

What happens if I move away from my phone or my internet drops out mid-consult?

How does Heidi Remote protect my data?

How does Heidi Remote protect my data?

Why is there a free version of Heidi forever?

Why is there a free version of Heidi forever?

What is the main difference between Free and Clinician?

What is the main difference between Free and Clinician?

How can I get started with Heidi for aged care?

How can I get started with Heidi for aged care?

What is the future of AI scribing in aged care?

What is the future of AI scribing in aged care?

Is Heidi easy to use for aged care teams?

Is Heidi easy to use for aged care teams?

How accurate is Heidi AI in aged care workflows?

How accurate is Heidi AI in aged care workflows?

Why is Heidi the best AI scribe for aged care?

Why is Heidi the best AI scribe for aged care?

How does Heidi work as an AI scribe in aged care?

How does Heidi work as an AI scribe in aged care?

Is an AI scribe safe to use in aged care?

Is an AI scribe safe to use in aged care?

What is an AI scribe for aged care?

What is an AI scribe for aged care?

Do I need IT support to integrate with Heidi?

Do I need IT support to integrate with Heidi?

How much does the Heidi integration cost?

How much does the Heidi integration cost?

Can I see how Heidi works when integrated with EMR/EHR systems?

Can I see how Heidi works when integrated with EMR/EHR systems?

Are Heidi’s integrations secure?

Are Heidi’s integrations secure?

What are the two main types of integrations Heidi offers?

What are the two main types of integrations Heidi offers?

Which EMR/EHR systems does Heidi integrate with?

Which EMR/EHR systems does Heidi integrate with?

How does integrating Heidi differentiate our EMR product?

How does integrating Heidi differentiate our EMR product?

What integration methods are available for Heidi?

What integration methods are available for Heidi?

Why should we partner with Heidi instead of building our own AI scribe?

Why should we partner with Heidi instead of building our own AI scribe?

How can I track my referrals?

How can I track my referrals?

Do you offer custom solutions?

Do you offer custom solutions?

How can I make sure that Heidi really delivers measurable results?

How can I make sure that Heidi really delivers measurable results?

When can we expect to see a return on investment with Heidi?

When can we expect to see a return on investment with Heidi?

What is the return on investment of using Heidi vs other scribes?

What is the return on investment of using Heidi vs other scribes?

How can we measure the benefits of adopting Heidi in our healthcare organization?

How can we measure the benefits of adopting Heidi in our healthcare organization?

How is Heidi implemented in large health systems and hospital trusts?

How is Heidi implemented in large health systems and hospital trusts?

What measurable time savings can healthcare organizations expect from Heidi?

What measurable time savings can healthcare organizations expect from Heidi?

How effective is Heidi at scaling across large clinical teams?

How effective is Heidi at scaling across large clinical teams?