Heidi Team
"I was introduced to it. I thought it was brilliant." - Dr Anthony Goh, Principal Dentist
Key outcomes:
Read on if you might also be experiencing:
Manual note-taking that pulls attention away from the patient.
Inconsistent documentation practices across a multi-clinician team.
Missed follow-up actions after busy consults.
Resistance to new tools across a team with different working styles.
Dr. Anthony Goh is a dentist running a multi-room clinic with a team of 5–6 clinicians. His practice handles a mix of routine and complex dental cases, often involving detailed consultations and medically nuanced patient histories. With a strong interest in technology, he actively experiments with tools that can improve clinical documentation and workflow.
Running a busy dental practice with multiple clinicians and treatment rooms, Anthony’s work requires balancing detailed consultations with efficient documentation. These challenges are amplified by varied workflows, staff adoption differences, and the realities of working in a hands-on, fast-paced clinical environment.
"The history runs all over the shop.”
Dental consultations, particularly for more complex cases, are often fragmented and nonlinear. Patients may jump between symptoms, timelines, and concerns, making it difficult to construct a clear clinical narrative. Capturing this accurately requires both time and focus. When done manually, important details can be missed or recorded inconsistently, especially across different clinicians.
"Most of us are used to typing our notes, but a long consultation takes significant effort to document manually."
Typing detailed notes during or after a consultation is mentally demanding. In longer or more complex cases, it adds real effort to the clinical day and competes with the attention that patients deserve.
“Different people have different ways.”
Across a team of clinicians, documentation practices can vary widely. Some are more comfortable adopting new tools, while others prefer familiar methods.
This variation makes it difficult to maintain consistency in how notes are captured, structured, and used across the clinic.
Anthony was introduced to Heidi through a colleague and began using it during consultations almost immediately. His setup is simple: a USB conference microphone on the desk, Heidi running on a browser tab in the background, and his clinic management system open alongside it.
"I just start a session, start transcribing, and leave it on throughout the entire consultation."
Heidi transcribes continuously while Anthony focuses on the patient. Afterward, he reviews the output, edits where needed, and copies it across into his clinic system. He can also choose the format that suits the case, from a SOAP note to a focused TMJ examination summary, giving him flexibility without adding complexity.
Heidi is now used for:
Anthony’s top 3 favourite features
“It does remind me of things that need to be done.”
With Heidi, Anthony's documentation shifted from reactive and effortful to real-time and reliable. The impact reaches beyond note quality, reshaping how care is followed through on and how clinical risk is managed day to day.
Key outcomes:
"I love it because it really summarises very well."
Even when consultations are fragmented or conducted across multiple languages, Heidi produces clear, structured summaries. A recent consultation conducted in English, Malay, and Mandarin was captured accurately across all three.
"It puts everything out. I can cut and paste things where I want anyway and can add things and remove things as well."
Rather than starting from a blank page after every consult, Anthony works from a generated draft, saving effort while keeping full control over the final notes.
"That little window with the follow-up tasks is very useful."
Heidi acts as a safety net, surfacing actions discussed during the consultation automatically in the task window. Anthony admits he can sometimes be absent-minded after a long clinic. Reviewing his notes after one consult, he realised he hadn't yet written a painkiller prescription he had promised the patient. Because Heidi had recorded it, nothing slipped through.
“The consultation part is very important, and when it's recorded properly, it's also medico-legally important.”
In dental practice, the content of patient conversations matters. Patients sometimes question clinical decisions or recall conversations differently. Having an accurate record of what was discussed, and why a particular approach was taken, provides a clear point of reference.
“Even the free version is wonderful.”
With Heidi, Anthony has more headspace to focus on patient care without documentation weighing on the end of his day. As hardware like wearable microphones becomes available, he sees even greater potential for Heidi to fit naturally into every part of the clinical workflow.
Looking ahead, he plans to expand usage across his clinic, experimenting with new setups like staff-managed recording and room-based devices, to drive broader adoption and consistency.
With documentation handled in real time, Anthony can keep his focus where it belongs: on the patient in the chair.
