Divergence x Heidi at a glance
"There’s nothing but positives coming back from Heidi…it’s not just me that says we would be lost without it, that is a quote from another staff member too…it has become integral in our practice, saving us time, making us more effective, and giving us better engagement with patients.”
Key outcomes:
- Reduced documentation time from 3–6 hours to just 30–60 minutes
- Improved clinician well-being by significantly reducing cognitive load
- Standardised reporting without losing clinicians’ personal style and nuances
- Enhanced patient engagement by enabling clinicians to focus fully during consultations
- Improved accuracy and retention of critical patient information
Read on if you might also be experiencing:
- Overwhelming documentation demands impacting clinician focus and patient care
- Difficulty capturing and structuring extensive patient histories effectively
- Challenges maintaining consistent, high-quality clinical documentation
- Frustration with existing solutions that don’t adequately address the complexity of mental health assessments
Background
Divergence was founded by neurodevelopmental specialists Andrew Jay and his wife, driven by a frustration with traditional ADHD care models. Having previously led teams in both the NHS and private sector, they saw firsthand how rigid processes often took priority over patient needs. Divergence was built on a simple but powerful principle: putting the patient at the centre of care. Their team specialises in ADHD assessments - one of the most comprehensive evaluations in mental health, often spanning multiple hours to ensure an accurate diagnosis.
Challenges
ADHD assessments at Divergence are highly detailed, often requiring two to six hours of clinical interviews followed by an extensive write-up process. While necessary for high-quality care, this workflow was becoming unsustainable.
Documentation overload
Assessments at Divergence generate a massive amount of data. Before using Heidi, clinicians spent anywhere from three to six hours per assessment organising their notes into structured reports.
"An ADHD assessment is the most comprehensive mental health assessment. It has to be, because we’re not only looking at the presentation now, we’re looking at the life history…Our average assessment is two and a half hours, but we’ve done five or six-hour sessions for some patients just to get the level of detail we need..." – Andrew Jay, Neurodevelopmental Nurse Specialist at Divergence
Cognitive load for clinicians
With a team largely composed of clinicians with ADHD themselves, Divergence faced a unique challenge. Processing and sequencing vast amounts of information was overwhelming, making it difficult to translate insights into structured reports efficiently.
"All of the staff at Divergence, bar one, are diagnosed with ADHD…Imagine gathering three hours' worth of conversational data and contextual information, then trying to weave it into a structured report. To have AI do that for us has been what has changed the game…"
Standardisation & compliance
Consistency in clinical documentation was another issue. While each assessment followed a structured methodology, ensuring that all key data points were captured in reports required manual auditing.
“It’s creating a standardised output, which for me as a manager is incredibly valuable. Being able to quickly add new clinical information directly into the templates, and have it seamlessly appear in reports, is amazing. It means we're essentially auditing our quality even before the work gets done.”
After struggling with these inefficiencies for years and even exploring the possibility of building their own AI solution, Divergence discovered Heidi Health - and everything changed.
"We were in talks about developing our own AI system for documentation, but then Heidi came along - reasonably priced and did exactly what we needed. There was no point reinventing the wheel."
Andrew Jay
Solution
When Heidi Health launched in the UK, Divergence immediately saw its potential. They adopted the platform, integrating it into their assessment workflow with minimal friction.
Heidi automatically structures information from lengthy consultations, ensuring reports are formatted efficiently, freeing clinicians to focus on patient care rather than transcription and documentation.
"There’s nothing but positives coming back from Heidi…it’s not just me that says we would be lost without it, that is a quote from another staff member too…it has become integral in our practice, saving us time, making us more effective, and giving us better engagement with patients.”
Key features that made the difference:
- AI-powered transcription & structured reporting – Seamlessly converts long consultations into detailed reports.
- Team-based learning & consistency – Standardises language across the team while allowing personal nuances to remain.
- Ask Heidi AI feature – Enables quick refinements to reports, helping clinicians add key insights effortlessly.
Impact
The introduction of Heidi Health has transformed Divergence’s operations, improving efficiency, clinician well-being, and patient experience. With Heidi, clinicians at Divergence now complete reports in 30 to 60 minutes instead of three to six hours.
"Heidi has become integral in our practice, saving us time, making us more effective and giving us better engagement with patients."
Streamlining workflows across the team
Heidi has helped clinicians at Divergence streamline their workflows by reducing the manual effort required for documentation, allowing them to focus on complex clinical decision-making.
"We don’t have piles and piles of scribbled notes. So in terms of information management, it’s absolutely brilliant."
Improving information retention and accuracy
Previously, key patient details could be lost in the flood of information. Now, Heidi ensures every important piece of data is accurately captured.
"Yesterday, a patient told me their blood pressure in conversation. Normally, I’d forget that by the end of the session. But when I checked Heidi—it had it."
Standardising reports while keeping the human touch
Some clinicians worried that using AI for documentation might strip reports of their personal voice. Instead, Heidi has provided a consistent yet customisable output that ensures accuracy while keeping each clinician’s style intact. Beyond streamlining documentation, Heidi has also had an unexpected impact: strengthening patient relationships. By eliminating the need for constant note-taking, clinicians can stay fully engaged during consultations.
"You’re not holding your notepad and writing everything down. You’re able to give more attention to the conversation and the flow of the conversation."
What’s next
Expanding Heidi’s role in ADHD care
With Heidi, Divergence has freed up time, improved documentation accuracy, and enhanced patient care. Now, they’re looking forward to expanding its use across more services.
As Heidi continues evolving with features like EHR integration, Divergence anticipates even greater efficiency gains. Meanwhile, word is spreading—both among independent clinics and NHS providers interested in adoptingHeidi.
The Future of AI in Mental Health
For ADHD specialists and mental health clinicians burdened by heavy documentation workloads, Divergence’s experience with Heidi serves as a blueprint for efficiency and impact. Heidi doesn’t replace clinicians—it amplifies their ability to deliver exceptional care.
"Your marketing says Heidi is too good to be true. But it’s true."
