Event Specialist

Why join Heidi Health?

🎓 A generous personal development budget of $500 per annum

🧠 Learn from some of the best engineers and creatives, joining a diverse team

🌏 The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

🚀 If you have an impact quickly, the opportunity to fast track your startup career!

🩺 Help us reimagine primary care and change the face of healthcare in Australia and then around the world.

About Your Role

The Event Specialist plays a key role in delivering high-quality events that engage clinicians, partners, and the broader healthcare community. This role is responsible for leading external events end-to-end - such as conferences, webinars, and partner activations - while also supporting the Field Marketing Lead to execute Heidi-owned events, including roadshows, launch events, and in-person education nights.

Based in either Sydney or Melbourne, this role requires hands-on execution, strong stakeholder management, and excellent organisational skills. You’ll collaborate cross-functionally with clinical, marketing, operations, and partnerships teams to ensure all events are aligned with Heidi’s brand and strategic goals.

What You’ll Do:

1. External Events — Owned End-to-End (Your Primary Ownership)

• Plan, coordinate, and deliver external events such as:

  • Conferences and exhibitions

  • Webinars and virtual events

  • Partner-led clinical sessions

  • Third-party healthcare and industry events

• Manage all logistics including booth bookings, supplier engagement, merch and collateral, speaker coordination, shipping, and onsite execution.

• Create run sheets, timelines, and checklists to ensure smooth delivery.

• Serve as the onsite lead representing Heidi and ensuring brand consistency (where appropriate), and work closely with sales teams to allocate resources to events across the APAC region.

• Manage event lead generation, from form creation to lead uploads and attribution tracking.

• Manage event budgets, track performance metrics, and prepare post-event reports.

• Collaborate closely with Sales and Partnerships to ensure event strategy aligns with regional growth priorities.

2. Heidi-Owned Events — Support the Field Marketing Lead (Collaborative Delivery)

• Assist the Field Marketing Lead with the planning and execution of Heidi-owned flagship events, including:

  • National and state-based roadshows

  • Market, product, or clinic launch events

  • Education nights and in-person training

  • Community activations or clinician engagement events

  • Executive dinners

• Support logistics, vendor management, collateral production, attendee coordination, and onsite delivery.

• Contribute to building scalable playbooks and operational processes for repeatable event execution.

Operational & On-Site Coordination

• Lead setup and pack-down for all assigned events.

• Coordinate registration, check-in, hospitality, accessibility needs, and attendee experience touchpoints.

• Oversee vendors on the day (AV, catering, venue, photography, etc.).

• Troubleshoot issues quickly and maintain a high standard of delivery under pressure.

Marketing & Communications Support

• Work with the Marketing and Content teams on promotional plans, invitations, social posts, landing pages, and email campaigns.

• Create and maintain event collateral such as signage, agendas, name badges, presentations, and surveys.

• Ensure event messaging, visual identity, and tone of voice are aligned with the Heidi brand.

• Maintain an organised system for event assets, including booth materials, signage, equipment, and merchandise, ensuring availability and upkeep.

Data, Tracking & Continuous Improvement

• Track event metrics including attendance, engagement, costs, and ROI.

• Capture insights and feedback to improve impact and efficiency over time.

• Maintain an organised events calendar and ensure alignment across teams.

Who You Are:

• Hands-on, proactive, and solutions-focused.

• Calm under pressure, adaptable, and comfortable in a fast-moving environment.

• Customer-obsessed and passionate about delivering exceptional experiences.

• Able to take ownership while working collaboratively with cross-functional teams.

• Excited by working in a mission-driven organisation creating meaningful impact.

• An interest in light content creation (social posts, short recaps, etc.) is a bonus.

What You Bring:

• 2+ years experience in event coordination or event management.

• Experience delivering both in-person and virtual events.

• Strong project management and organisational skills, with the ability to manage multiple events simultaneously.

• Vendor management experience and comfort negotiating contracts, quotes, and logistics.

• Strong communication skills — confident interacting with clinicians, partners, and internal teams.

• Intermediate technical skills (Google Workspace, basic design or layout tools, CRM or event registration platforms).

• Ability to travel as required for event delivery.

The Way We Work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Who we are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.