Bringing Care to the Patient: How Dr. Lee Bee Uses Heidi to Power Mobile Wound Care Across the U.S.
Heidi Team
6 April 2026•6 min read
Dr. Lee Bee × Heidi at a Glance
"Heidi makes documentation invisible. The focus is back on the patient - not the laptop." — Dr. Lee Bee, Chief Medical Officer, Post-Acute Lung Care Services
Setting: Mobile wound care and post-acute care organization serving long-term care facilities, assisted living centers, and home-based patients across multiple states.
Use cases: Ambient documentation for home visits and wound care; note templates customized for mobile workflows; hybrid physician-student documentation model.
Key outcomes:
Eliminated barriers to documentation in home-based and rural wound care settings
Enabled older physicians to adopt digital documentation with ease
Improved note completeness and compliance with CMS standards
Cut documentation time per encounter to under 10 minutes
Supported multi-device flexibility (mobile, tablet, and laptop) across all visit types
Background
Dr. Lee Bee is a physician leader and self-described “techno-geek” with a two-decade career spanning clinical practice, education, and digital health innovation. As the Chief Medical Officer of Post-Acute Wound Care Services, he oversees mobile wound care teams operating across long-term care centers, assisted living facilities, and patient homes.
A longtime advocate for health technology in underserved and rural settings, Dr. Bee’s mission is simple: break the barriers that prevent patients from receiving quality wound care.
“Mobility is a big issue. When patients can’t come to us, we have to go to them - but that only works if the documentation can go with us.”
Challenges
1. Barriers to mobile documentation
Physicians providing home and facility-based wound care had to carry laptops, juggle EHRs, and manually enter findings after hours.
“You can’t convince a physician to do wound care at a patient’s home if they also have to lug a computer and type every detail later.”
2. Recruiting and retaining older physicians
Many senior clinicians, often the most experienced wound care specialists, were leaving practice due to EHR fatigue.
“Our goal wasn’t to train the young physicians. It was to keep the older ones in medicine by making the tech disappear.”
3. Lack of standardized, CMS-ready notes
Mobile wound care requires detailed documentation - wound dimensions, before-and-after photos, and progress tracking - to meet CMS standards and justify billing. Manual entry led to errors and incomplete data.
4. Multi-device complexity
Between mobile phones, iPads, and laptops, providers needed a system that could flex across settings without disrupting care.
Solution
Dr. Bee discovered Heidi after testing multiple early “ambient scribe” systems, including both human and AI-based solutions. Heidi stood out for its accuracy, flexibility, and speed.
“I tested it eight times - three fake cases, five real ones. Heidi nailed the structure every time.”
How his team uses Heidi:
Ambient mode for live wound care visits, allowing hands-free documentation while measuring and photographing wounds.
Custom SOAP templates created for wound care, internal medicine, and mobile visits, personalized by each physician.
Device flexibility: physicians toggle between iPhones, iPads, and laptops depending on the setting.
Offline resilience: Heidi continues capturing notes even in facilities with poor Wi-Fi connectivity.
Assistant-supported workflows: medical students or nurse trainees can help initiate sessions and organize documentation.
One of our physicians, 65 years old, finishes his wound care documentation in 10 minutes flat. That’s unheard of.
Dr. Lee Bee
Chief Medical Officer at Post-Acute Lung Care Services
Workflow Walkthrough
Before the visit: Each physician loads Heidi on their preferred device. Patient context (basic demographics, wound type, prior notes) is added from their existing EMR.
During the visit: The physician starts Heidi on ambient mode and conducts the encounter naturally. For example:
“Hi, this is Dr. Catanzaro documenting a wound care SOAP note for Mrs. L.” While talking to the patient, they measure and photograph wounds, with Heidi capturing all dialogue and context in the background.
After the visit: The physician reviews the note, inserts wound photos, and exports the final record to the EMR. The process takes under 10 minutes - most of which involves resizing and uploading photos, not editing text.
“The note’s already perfect. I just check the pictures.”
Impact
Bringing care to the patient
Physicians can now document visits anywhere - bedside, at home, or in long-term care - without depending on an office setup. This expanded care access for immobile patients while preserving accuracy.
Retaining senior clinicians
By reducing cognitive load and EHR friction, Heidi helped older physicians remain active in wound care delivery.
“They’re the ones who used to quit because of charting. Now they stay.”
CMS-ready, complete documentation
Heidi automatically structures SOAP notes to meet CMS complexity and compliance requirements, ensuring that assessment and plan sections capture the level of medical decision-making needed for billing.
“It’s amazing how Heidi fits the CMS standards - it gets the medical complexity right every time.”
Faster documentation, same quality
Wound care notes that once took 30–45 minutes are now completed in less than 10, with 95% accuracy on first pass.
Confidence in the record
Providers now trust their notes as clinical and legal documents - no more missing measurements or incomplete timelines.
“It sifts through the noise and gives you the right language.”
What’s Next
Dr. Bee and his team plan to scale their mobile wound care model to more regions, using Heidi as the backbone for documentation and training. His next goal is to integrate structured coding suggestions and continue enabling more providers - especially older ones - to deliver care without the burden of typing or templating.
Heidi made it possible for our physicians to focus on care again. When you take away the computer, what’s left is medicine.
Dr. Lee Bee
Chief Medical Officer at Post-Acute Lung Care Services
Ready to empower your mobile care team?See how Heidi helps clinicians document faster and deliver care anywhere at www.heidihealth.com
