How Heidi Health’s AI Scribe Enhanced Specialist Care at The Forbury Clinic | Heidi AI
How Heidi Health’s AI Scribe Enhanced Specialist Care at The Forbury Clinic
Heidi Team
5 February 2026•6 min read
The Forbury Clinic × Heidi Health at a glance
“I can’t believe we ever lived without Heidi Health. It’s been a huge time-saver and a far more detailed way of keeping track of progress through therapy.”— Romy Cohen, The Forbury Clinic
Key outcomes:
Cut documentation time per consult by 50% (10 minutes → 5 minutes)
Same-day letters and reports increased from 5% to 85%
Reduced after-hours admin by 20 minutes per clinician per day
Improved focus and presence during complex specialist consultations
Captured richer clinical detail for long case histories and therapy progress tracking
Strengthened clinician confidence through clinician-reviewed, structured documentation
The Forbury Clinic is a multi-disciplinary specialist practice delivering care across complex clinical services, including therapy, diagnostic assessments, and long-term treatment pathways.
Consultations at the clinic often involve lengthy case histories, nuanced discussions, and detailed clinical reasoning, all of which must be accurately captured in reports, letters, and progress notes. High-quality documentation is essential, not only for continuity of care, but also for communication with patients, referrers, and other healthcare professionals.
Over time, clinicians at The Forbury Clinic found that the administrative burden associated with this level of documentation was steadily increasing. Writing reports and letters frequently extended beyond clinic hours, adding pressure to already full days and reducing time available for reflection and recovery.
With demand growing and clinician time increasingly constrained, the clinic recognised the need for a more sustainable approach, one that could protect clinical quality while reducing administrative load.
Challenges
Before adopting Heidi, clinicians at The Forbury Clinic faced a familiar but mounting challenge:
Taking detailed notes during appointments disrupted focus and rapport
Complex reports and letters were often completed later in the day
Clinicians relied on memory when documenting sessions retrospectively
Administrative work regularly spilled into evenings
As one clinician described, the issue wasn’t just time - it was the mental effort required to reconstruct sessions accurately.
“If I’m running behind in an appointment, all the information is stored, which saves me having to try and remember what we discussed later in the day when I come back to do my notes.”— Simone Alwar, Senior Clinical Audiologist
Solution
The Forbury Clinic introduced Heidi’s AI Scribe to support clinical documentation by capturing consultations and drafting structured notes, reports, and letters - allreviewed and approved by clinicians before being saved.
The workflow was intentionally straightforward:
The consultation takes place as normal
Heidi captures the discussion and drafts structured documentation
The clinician reviews, edits, and approves the content
Final documentation is saved as clinician-approved clinical output
This approach allowed clinicians to remain fully present during consultations, without worrying about losing important detail.
“Heidi Health has helped me by reducing the time taken to do admin and saving so much time with report writing. Reports have a good amount of detail and only take a few minutes to generate.”— Simone Alwar, Senior Clinical Audiologist
What changed in practice
The impact was particularly noticeable in appointments involving long case histories and complex therapeutic discussions, such as Hearing Therapy sessions.
“For Hearing Therapy appointments, with long case histories and complex discussions, it’s been incredibly useful - a huge time-saver and a far more detailed way of keeping track of our progress through therapy.”— Romy Cohen, Clinical Lead Audiologist
Clinicians reported that Heidi enabled them to:
Maintain eye contact and emotional presence throughout sessions
Capture richer clinical detail without manual note-taking
Produce reports and letters faster, often on the same day
Reduce the cognitive burden of post-clinic documentation
For many, Heidi quickly became embedded in daily practice.
“I can’t imagine what I’d do without it now.”— Romy Cohen, Clinical Lead Audiologist
The results at The Forbury Clinic
Measured outcomes following implementation:
Average documentation time per consult:10 minutes → 5 minutes
Letters and reports produced on the same day:5% → 85%
After-hours admin time per clinician per day:30 minutes → 10 minutes
For a clinician seeing 20 patients per day, this equates to over 150 hours reclaimed per year, time that can be reinvested into patient care, clinic capacity, or simply finishing the day on time.
Why this matters for patients
In specialist care, documentation is more than admin, it underpins continuity.
Clearer, more structured, and timelier documentation supports:
Better tracking of therapeutic progress
Clearer follow-up plans
Stronger handovers between clinicians
Fewer gaps in complex care journeys
Patients may never see the documentation itself, but they feel the difference: more attention, clearer next steps, and fewer delays.
Governance, safety, and trust
From the outset, The Forbury Clinic prioritised responsible and transparent use of AI:
All documentation is clinician-reviewed and approved
Nothing is saved automatically
Patient awareness and consent are respected
Data handling aligns with UK healthcare standards
This governance-first approach ensured confidence among clinicians and patients alike.
What’s Next
By reducing administrative friction, The Forbury Clinic has aligned its documentation processes with the realities of modern specialist practice, high demand, high complexity, and limited time.
With Heidi Health’s AI Scribe, the clinic has demonstrated that it’s possible to:
Reduce documentation time without compromising quality
Improve clinician experience without disrupting care
Capture richer clinical detail without increasing workload
For specialist clinics, the most meaningful improvements are often the quiet ones, the minutes returned to every consultation, and the attention fully given back to patients.
