"The best thing since sliced bread" - Meadowbank Family Doctors’ journey with Heidi

May 28, 2025•6 min read

Meadowbank Family Doctors x Heidi at a glance

"It's reinvigorated my love for general practice. Now I can try and do all the things that I want to achieve for my patients in each consult." – Dr. Candida Hatherley, GP Partner

Key outcomes:

Reduced administrative time per consult from 8 minutes to just 1 minute
Enhanced patient interactions through improved eye contact and focus
Boosted documentation quality with concise, clear, and immediately shareable notes
Improved clinician satisfaction by eliminating after-hours note-taking
Increased patient satisfaction and trust through transparent consultation summaries

Read on if you might also be experiencing:

Overwhelming administrative demands cutting into patient-facing time
Difficulty balancing comprehensive note-taking with engaged patient care
Clinician burnout due to extensive after-hours documentation
Need for concise, accurate patient records that can be easily reviewed and shared

Try it now

Background

Dr Candida Hatherley is a general practitioner at Meadowbank Family Doctors, a partner clinic based in Auckland, New Zealand. Since acquiring the practice from retiring partners, her mission has been to deliver a high level of personalised, patient-centred care. With a dedicated team of five doctors, three nurses, and supportive admin staff, the practice serves approximately 3,600 patients.