Clinical Growth Associate | Hong Kong

Why join Heidi Health?

🧘‍♂️ Additional paid day off for your birthday and wellness days

🎓 A generous personal development budget of $500 per annum

🧠 Learn from some of the best engineers and creatives, joining a diverse team

🌏 The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

🚀 If you have an impact quickly, the opportunity to fast track your startup career!

🩺 Help us reimagine primary care and change the face of healthcare in Australia and then around the world.

About Your Role

As a Growth Associate at Heidi Health, you are empowered to establish and scale Heidi Health’s presence in Asia, out of Hong Kong from the ground up. You are responsible for developing a leading and sustainable market position - not by following a predefined playbook, but by creating it.

You are trusted to own the end-to-end performance of the market, spanning commercial outcomes, product localisation, go-to-market strategy, partnerships, and execution. As a Growth Associate you thrive with a high degree of autonomy and accountability, supported by the full resources of the global Heidi team.

What You’ll Do:

• Market leadership: Own the success of Heidi Health across Asia, building the business into a market leader.

• Full-cycle execution: Lead the entire commercial motion - from prospecting and piloting to onboarding, expansion, and customer success.

• Commercial growth: Acquire early adopters, convert them into reference accounts, and scale into larger enterprise customers.

• GTM design: Define and execute the local GTM playbook, leveraging global learnings while tailoring to market-specific dynamics.

• Strategic partnerships: Identify, negotiate, and manage relationships with key ecosystem partners (EHR vendors, distributors, associations, and health systems).

• Product localisation: Collaborate with Product and Clinical teams to adapt Heidi’s templates, workflows, and onboarding materials for local clinical, linguistic, and regulatory needs.

• Customer experience: Personally lead early pilots, ensuring high activation, satisfaction, and measurable impact.

• Insights and feedback loops: Capture market intelligence and customer feedback to inform product development and global commercial strategy.

• Team development: Recruit, coach, and retain exceptional local talent as the market scales.

Who You Are:

• Entrepreneurial operator: You thrive in ambiguity and can independently build systems, processes, and momentum from zero.

• Commercially experienced: You have demonstrable success in sales, business development, or go-to-market execution.

• Healthcare-literate: You understand the local healthcare landscape — whether through clinical experience or commercial exposure.

• Execution-focused: You are action-oriented and hands-on, capable of both strategic thinking and operational delivery.

• Collaborative and low-ego: You work cross-functionally, value feedback, and lead through influence rather than hierarchy.

• Resilient and resourceful: You iterate quickly, adapt to setbacks, and find creative paths to results.

• Bilingual communicator: Fluent in Mandarin or Cantonese and proficient in English (written and verbal) ILR Level 3 or above, or CEFR level B2 or above.

What do we believe in?

Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.

• Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.

• Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.

• Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.

• Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.

Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

Who are Heidi?

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly $100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems

We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?