Complaints letter template

Dear Complaints Team, I can confirm I have investigated the concerns raised regarding [name], Hospital number [hospital number], DoB [date of birth] (Only include if explicitly mentioned in the transcript, contextual notes or clinical note; otherwise omit completely.) [Mr/Mrs surname] attended A&E on [date of initial attendance to A&E] (Include mode of arrival either by 999 ambulance or by own private transport if explicitly mentioned in the transcript, contextual notes or clinical note; otherwise omit completely.) [He/She] arrived at [time of arrival] (Only include if explicitly mentioned in the transcript, contextual notes or clinical note; otherwise omit completely.) [Mr/Mrs surname] was seen by the nurse soon after arrival. The doctor saw and assessed [Mr/Mrs surname] at [time of assessment by doctor] (Only include if explicitly mentioned in the transcript, contextual notes or clinical note; otherwise omit completely.) The reason for attending A&E was [summary of initial symptoms] (Only include if explicitly mentioned in the transcript, contextual notes or clinical note; otherwise omit completely.) His current medication and past medical history were duly noted. [List medications and past medical history] (Only include if explicitly mentioned in the transcript, contextual notes or clinical note; otherwise omit completely.) The doctor reviewed [Mr/Mrs surname] medical background from the electronic records. The predominant symptom at that time was [summary of initial symptoms] (Only include if explicitly mentioned in the transcript, contextual notes or clinical note; otherwise omit completely.) [Please include a summary of the concerns raised referencing reflections and learning in sentence format] (Only include if explicitly mentioned in the transcript, contextual notes or clinical note; otherwise omit completely.) If I can be of further assistance with respect to these concerns please contact me. Kind regards, [Clinician Name] (Only include if explicitly mentioned in the transcript, contextual notes or clinical note; otherwise omit completely.) [Clinician Role] (Only include if explicitly mentioned in the transcript, contextual notes or clinical note; otherwise omit completely.) [Hospital/Department] (Only include if explicitly mentioned in the transcript, contextual notes or clinical note; otherwise omit completely.) (For each section, only include if explicitly mentioned in transcript or context, else omit section entirely. Never come up with your own patient details, assessment, reflections, or responses—use only the transcript, contextual notes, or clinical note as reference for all information. If any information related to a placeholder has not been explicitly mentioned, do not state that in the output; simply leave the relevant placeholder or section out entirely. Use as many lines, paragraphs, or hyphen points as needed to capture all relevant information from the transcript.)