Hawse Health: 2 hours saved & 2 more patients seen per day with Heidi

May 5, 2025•5 min read

Hawse Health x Heidi at a glance

“Heidi has been a game-changer for us. It’s saved us time, improved patient care, and eliminated the stress of after-hours documentation. It’s seamless and has truly transformed our workflow.” – Tiffany Garner, Assistant Medical Director & Nurse Practitioner

Key outcomes:

Saved at least 2 hours per day in documentation
Clinicians see 2 additional patients per day
Significant improvement in chart closure times
Enhanced patient-provider interaction with more meaningful eye contact and education

Read on if you might also be experiencing:

Excessive time spent on charting, leading to after-hours work
Difficulty engaging with patients due to divided attention between patient care and computer
Workflow inefficiencies exacerbated by rural internet connectivity
Increased stress from uncompleted charts and documentation backlogs

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Background

Hawse Health is a federally qualified healthcare center (FQHC) with a mission to “provide high quality, affordable, comprehensive health care to all people”. Serving a diverse rural community in West Virginia for family + internal medicine & psychiatry. We spoke to Tiffany Garner, Hawse Health’s Assistant Medical Director & Nurse Practitioner, about their experience with Heidi. With nearly three decades of nursing experience and nine years as a family nurse practitioner, Tiffany is dedicated to comprehensive patient care, seeing around 18-23 patients daily.