ProCare and Heidi Health partner to ease GP workload and boost patient care

Heidi has partnered with ProCare to reduce the administrative burden on GPs, helping them spend more time where it counts - with their patients.

ProCare is a leading healthcare provider that aims to deliver the most progressive, pro-active and equitable health and wellbeing services in Aotearoa. As New Zealand’s largest Primary Health Organisation, ProCare represent a network of general practice teams and healthcare professionals who support nearly 700,000 patients across Auckland.

With Heidi’s ambient medical scribe taking detailed notes during the appointment, healthcare staff in the ProCare Network will experience a reduction in administrative tasks, giving them back valuable time to focus on what truly matters - caring for their patients and their communities.

Dr. Thomas Kelly, CEO of Heidi Health, says: “This partnership with ProCare is a pivotal step toward making our technology widely accessible to GPs across Aotearoa, ensuring they are supported in their work while enhancing the quality of care they provide. We are proud to be part of a partnership that values clinician wellbeing and aims to create better, more equitable health outcomes for everyone.”

Bindi Norwell, CEO of ProCare, adds: “At the heart of this partnership is a shared commitment to making healthcare more sustainable and accessible, with a clear focus on relieving the pressures on the primary care workforce, leaving more time for our clinicians to focus on shifting the dial for better health outcomes.”

Dr Karl Cole, GP at Papatoetoe Family Doctors, has already experienced the benefits of Heidi’s AI scribe for over a year. Dr Cole shared: “As a GP, time is one of my most precious resources. The Heidi AI scribe has helped me reclaim that time, making my job more sustainable and efficient.

“I’m spending less time on my screen and more time actually engaging with my patients — it’s been a real game-changer,” says Dr Cole.

This partnership arrives at a time when Aotearoa’s healthcare system is facing significant challenges. Clinicians are stretched thin, and burnout is a growing concern. By streamlining the documentation process with AI-powered technology, ProCare in collaboration with Heidi Health aim to help alleviate these pressures, allowing clinicians to engage more meaningfully with patients and improve their overall work-life balance. In doing so, creating a more sustainable and supportive environment for primary care across New Zealand.

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ProCare is a leading healthcare provider that aims to deliver the most progressive, pro-active and equitable health and wellbeing services in Aotearoa. We do this through our clinical support services, mental health and wellness services, virtual/tele health, mobile health, smoking cessation and by taking a population health and equity approach to our mahi. As New Zealand’s largest Primary Health Organisation, we represent a network of general practice teams and healthcare professionals who provide care to nearly 700,000 patients across Auckland. These practices serve the largest Pacific and South Asian populations enrolled in general practice and the largest Māori population in Tāmaki Makaurau. For more information go to www.procare.co.nz

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Heidi’s AI-powered medical scribe streamlines time-intensive administrative tasks to reduce the cognitive load on clinicians. Serving over a million patient interactions a week, Heidi's technology transcribes and processes conversations between clinicians and patients to produce clinical notes and follow-up materials – from referral letters to assessments. The tool allows clinicians to work more efficiently and focus more on patient care – reducing the risk of burnout.

Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001. The company does not store session recordings, and never shares or sells clinical data.

Founded in 2019 by a team of medical professionals, Heidi has raised a total of USD $26 million to date, with backing from leading global investors. Today, Heidi powers over a million patient interactions every week, helping clinicians worldwide reduce administrative burden and focus on delivering high-quality care. Learn more at https://www.heidihealth.com.