The heart of care: How Jean Bishop Frailty Centre is using AI to give time back to patients

This week, the BBC spotlighted the Jean Bishop Integrated Care Centre in Hull - a place that quietly redefines what care for older adults can look like. It’s not just the joined-up services, or the community-driven approach. It’s the atmosphere: thoughtful, unhurried, and deeply kind.

And in the background of that care, there’s a small piece of technology lending a hand.

Over the past seven months, clinicians at Jean Bishop have been trialling Heidi, an AI assistant that listens in during consultations and drafts notes, referral letters, and care summaries. It doesn’t interrupt. It doesn’t replace. It simply helps reduce the admin load so clinicians like Dr. Andy Noble can give their full attention to the person in front of them.

As Dr. Noble shared in the segment, “Hopefully I’m able to give a little bit more eye contact, I’m more relaxed in speaking to patients, and hopefully they feel that benefit as well.”

That’s what this is really about. Not AI for AI’s sake, but giving time back to what matters: human connection.

David, an 81-year-old patient at the Centre, said it best. After sharing how close he felt to giving up, he described the relief of finding this team. “They’re all brilliant here,” he said. “I cannot thank them enough. I wish I’d found it a year ago.”

At Heidi, we’re proud to support places like Jean Bishop, where technology can support such a powerful model of care, one that puts people first.

You can watch the full BBC Look North segment here.