Beth Israel Lahey Health Achieves Strong Adoption of Ambient AI with Heidi

Download the impact assessment to learn how Beth Israel Lahey Health (BILH), one of New England’s largest health systems, partnered with Heidi to reduce documentation burden and improve clinician experience through ambient AI.

During a six-month rollout, 1,000 clinicians across 47 specialties were offered access to Heidi’s AI scribe, with adoption driven largely by physician advocacy and word of mouth BILH-Impact-Assessment.

Key results from the BILH study:

• 89% were satisfied with the quality of clinical notes
• 88% said Heidi accurately captured complex medical terms
• 90% felt more present with patients during visits
• 74% reported reduced after-hours documentation (“pajama time”)
• 82% experienced reduced cognitive load BILH-Impact-Assessment

BILH chose a physician-first approach, deploying Heidi as a standalone AI scribe to support diverse workflows across specialties and care settings, before pursuing deeper EHR integration BILH-Impact-Assessment.

“Heidi has made clinic less stressed, draining, and frantic. I feel liberated from the computer and connected to patients.”
— Physician, Beth Israel Lahey Health BILH-Impact-Assessment

Download the full report to learn how BILH approached implementation and what their results reveal about driving successful AI adoption in healthcare.