Background
Crescent Lodge Dental is one of the largest and busiest practices, operating with a team of 18 clinicians across multiple specialities, including general dentistry and orthodontics, as well as implantology, periodontics, and endodontics.
With such a diverse and growing clinical team, maintaining consistently high standards of clinical record-keeping was a significant operational challenge. As Operations Manager, Kina Ivanova explains:
“As part of our process and compliance, clinical record keeping needs to be maintained to a high standard. Over the years, people change, or they miss things that can be crucial for the clinician and the patient record.”
To protect clinicians, strengthen compliance, and make audits easier, Kina began researching solutions - and that’s when she discovered Heidi Health.
The Challenge
Before Heidi, documentation quality varied from clinician to clinician, and annual clinical record audits frequently flagged gaps.
