Heidi partners with Cabrini Health to streamline emergency care
November 30, 2025•6 min read
Heidi, the AI Care Partner for Australian clinicians, has entered a 12-month partnership with Cabrini Health, a leading not-for-profit private health service, to bring Heidi’s AI capabilities into Cabrini’s emergency department (ED). This partnership follows a four-week pilot of Heidi’s AI scribe, which indicated meaningful improvements in clinician documentation time, complex patient throughput, and overall staff experience.
About 25,000 patients present at Cabrini's ED each year, with 43 per cent of those admitted - a particularly high rate for the private sector - reflecting its role in managing complex and urgent presentations. The partnership with Heidi will support Cabrini’s ongoing investment in clinical excellence and patient-centred care by helping clinicians reduce administrative load. It will also help free up more time for direct patient interaction – a priority for a not-for-profit private hospital that strives to continually improve its patients' experience.
Across four weeks in January, a cohort of Cabrini’s ED clinicians used Heidi to support over 1,600 patient encounters following four weeks of training. The clinicians used Heidi to support 51% of patient consultations, and key success metrics included:
- An average of 31 minutes saved when entering clinical notes into the patient's electronic medical records (EMR) using an AI-assisted note.
- Patients requiring admission had their ED care completed 24 minutes earlier.
- A strong early adoption rate and usage of Heidi for the duration of the pilot.
- No adverse clinical events and no negative patient feedback reported
- High clinician support, with 97% indicating they wanted continued access to an AI scribe.
- Clinicians reported improvements in work enjoyment, reduced cognitive load, and more time available for procedures, care coordination and patient conversations.
The 12-month partnership will enable Cabrini to collect more comprehensive data on Heidi’s long-term impact in supporting clinicians and enhancing the patient experience. Cabrini will continue its commitment to strong AI governance, and work with Heidi to co-design digitally-secure clinical templates to ensure accuracy, consistency and safe practice across its ED.
