MELBOURNE, Australia – February 9, 2026 – Heidi, leading healthcare AI platform, is thrilled to announce its debut in the 2026 Best in KLAS: Software and Services Report as a newly rated vendor with a score of 93.1 out of 100, above the average score for the category.
Best in KLAS recognizes software and services companies that excel in helping healthcare professionals deliver better patient care. Inclusion in the report reflects feedback from interviewed customers regarding Heidi’s performance for large specialty groups, hospitals, and health systems. According to the KLAS Research Emerging Company Spotlight on Heidi, 100% of the customers surveyed said they would buy Heidi again.
“We’re building an AI care partner that can support healthcare providers and patients every step of the way. I experienced administrative burnout firsthand and it is real. AI can give doctors back their precious time, but it only works when it is built in partnership with them,” said Dr. Thomas Kelly, CEO and co-founder of Heidi. “That’s where our obsession with the clinician experience comes in. And that’s what we appreciate about Best in KLAS. They use customer feedback and experience to evaluate solutions.”
According to the spotlight report, Heidi has high ratings in the ambient speech category for “value” with an A for “drives tangible outcomes” and an A+ for “money’s worth” and was also highly graded in “loyalty” and “relationship.”
Outstanding scores within those categories, included:
- 100% for “keeps all promises”
