"Imagine having a super-intelligent, really fast-writing scribe that follows you around the clinic and just writes down everything you say and organises it perfectly into a medical record."
Key outcomes:
Saves approximately 1 hour per day on documentation tasks
Dr Charles Kuntz is a veterinary specialist surgeon dedicated to providing exceptional care to his furry patients. With a demanding schedule filled with back-to-back consultations, his practice prioritises thorough, organised, and compassionate veterinary services to ensure the best possible patient outcomes.
Challenges
Charles’ practice operates at a high pace, serving numerous patients daily, which made detailed documentation challenging.
Time constraints affecting quality of documentation
“Some people are underpaid, everyone is overworked, and a lot of that is related to being time-poor.”
Charles often found himself racing from one consultation to the next, leaving him little opportunity to thoroughly document each patient visit, leading to incomplete and disorganised records.
High stress from administrative burdens
“A lot of people have a full day, 10-hour day at work, then come home when they're supposed to be spending time with the family and they'll spend two hours on medical records.”
This constant administrative pressure was wearing Charles down, affecting his personal wellbeing and leaving him feeling stretched thin.
Complex medical terms often missed
Previously used scribes failed to capture complex veterinary terminology accurately, creating additional editing work.
Charles had struggled with these documentation challenges for years, trying various solutions without lasting success. The introduction of Heidi marked a significant turning point.
Solution
Charles discovered Heidi as a solution to streamline his documentation process and enhance the quality of his medical records. After implementing Heidi across his practice, Charles immediately noticed a positive shift in his workflow efficiency.
“Imagine having a super-intelligent, really fast-writing scribe that follows you around the clinic and just writes down everything you say and organises it perfectly into a medical record.”
His top three favourite Heidi features:
Comprehensive documentation: Capturing every detail, including complex veterinary terms.
Customisable templates: Easily creating templates for visit summaries, operative reports, discharge instructions, and patient orders.
Improved accuracy and completeness of medical records
Enhanced quality of patient care
More accurate documentation
“Heidi picks up everything. Even terms like pheochromocytoma—picks up 100% of the time!”
Knowing every detail is reliably captured gives Charles peace of mind, allowing him to stay fully present with each patient without worrying about note-taking.
Significant reduction in stress levels
“I can either go home early, spend time joking around with my nurses, or generate other content.”
This newfound flexibility allows Charles to enjoy his day more fully, improving his mood and enhancing workplace relationships.
Improved overall organisation
“With Heidi, I can proudly say - that's a good medical record. It is complete. Everything’s filled out.”
Having thorough, organised records has transformed Charles' daily practice, making each patient interaction smoother and leaving him feeling more accomplished at the end of every day.
Unexpected benefit: Enhanced client communication
“I’ll just copy and paste my AI transcription straight into an email so clients know exactly what was discussed.”
This seamingly small step greatly strengthens client trust and satisfaction, making them feel more involved and confident about their pet’s care.
What’s next
With Heidi streamlining his documentation, Charles now has more time to focus on patient care and practice innovation. The efficiency gained allows him to maintain better work-life balance and enhances his enjoyment of veterinary practice.
“Just try it once. You’ll be so blown away by it. It’s just a no-brainer.”
