Priority Physicians reduce charting time by 70% with Heidi

April 17, 2025•6 min read

Priority Physicians x Heidi at a glance

“It allows me to just talk to the patient - we are just listening and communicating and really being present - patients love it!”

Key outcomes:

Reduced charting time by 70%
100+ hours saved on documentation
Recouped $16,000 in clinical time
Achieved a 600% ROI on implementation costs

Read on if you might also be experiencing

Excessive documentation time
Reduced face-to-face interaction and eye contact with patient due to documentation
Physicians often staying behind to write up notes

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Background

Based in Indiana, Priority Physicians is a premier provider of primary care and concierge medicine in the Midwest. Renowned for their leadership in personalized medicine, each physician at the two clinic locations has a cap of 250 patients - just 8% of the patient volume seen in typical primary care practices. In line with their commitment to delivering attentive and responsive care, the doctors at Priority Physicians conduct a high proportion of their consults via telehealth. They also offer a home visiting service and have a 24/7 on-call roster. We interviewed Dr. Fraser about Priority Physicians’ experience with Heidi.