What happens when you remove the documentation bottleneck for Canada's clinicians?
Canada's healthcare workforce is working harder than ever, yet more than one in five doctors plan to stop practicing regularly in the next three years. The culprit is the nearly 20 million hours lost across the country every single year to unnecessary paperwork and red tape.
Our Canadian Impact Report, Giving time back to care, examines real-world data from five pilots across Ontario to see what happens when we remove administrative friction and let doctors be doctors.
The findings prove that solving Canada's capacity crisis doesn't require a multi-year IT overhaul. It requires tools that work instantly, require no new infrastructure, and that clinicians actually love to use.
Key highlights from the report:
- 25,098+ hours* of clinical time redirected from paperwork back to patients.
- 13 minutes of capacity released per visit, on average, across all five pilots.
- $2.51 million* in estimated clinical time savings across five Canadian pilots over a single 3-month window.
- 80% of clinicians at one pilot site voluntarily continued using Heidi after their trial ended, with zero obligation to continue.
- 100% of surveyed clinicians would recommend Heidi to a colleague.
These results represent a fundamental shift in workforce retention and integrated care. When clinicians save time on a note, they can manage complex cases more confidently, spare waitlists from avoidable referrals, and finally have the mental energy to look their patients in the eye again.
To see how safe, highly-adopted AI is helping address Canada's paperwork crisis and unlocking system-wide capacity, read the full report below.
*Includes four completed pilots and one mid-pilot result (Kawartha Lakes Haliburton OHT).