Heidi AI medical scribe improving presence with patients and work-life balance
Ottawa, ON, November 25, 2025 – New data from the Ottawa Institute of Cognitive Behavioural Therapy (OICBT) show that using Heidi, an AI-powered medical scribe, reduced documentation time by 66 per cent and boosted clinician satisfaction with work-life balance by 55 per cent. The findings point to a scalable way to reduce administrative burden across mental health care.
Heidi is a leading AI medical scribe that sits alongside clinicians to help reduce documentation burden and expand their capacity. It transcribes and structures clinical notes in real-time, instantly generates referrals and handouts, and more. By improving workflow, Heidi has returned more than 3.3 million clinical hours to Canadian clinicians in just 18 months.
With demand for mental health care continuing to rise, the Ottawa-Gatineau OICBT team sought to evaluate how Heidi could support more sustainable ways of working and reduce the significant administrative strain of documentation, without compromising quality of care or patient connection.
Key results from OICBT’s four-month evaluation of clinician use:
- 66 per cent reduction in time spent on clinical documentation, from 213 to 71 minutes per week