Jocelyn Gulliver, RN
Registered Nurse & Customer Success Lead
Expertise: Registered Nurse, Customer Success Lead & Senior Editor at Heidi
Education: Bachelor of Arts in Spanish and Master of Nursing, both at the University of Sydney
Jocelyn Gulliver is a former cardiothoracic nurse now turned all-around healthtech operator, with a background that bridges clinical care, entrepreneurship, and digital health delivery. She began her career at St Vincent’s Hospital Sydney, working in high-acuity cardiothoracics where she gained firsthand insight into the demands clinicians face on the floor.
Her journey took a turn when she moved to Spain, leading operations for a tourism business before returning to Australia to run her own historic tours company. However, the pull back to healthcare was strong. Jocelyn eventually worked in healthtech startups for nearly a decade across product, operations, and service design, building digital tools and services that aim to improve care quality, patient experience, and ease the burden on clinicians.
Now at Heidi, Jocelyn leads Customer Success. She draws on both her clinical roots and product expertise to help clinicians adopt and thrive with AI-powered documentation and get real value from day one.
Having been on both the clinical and patient sides of the system, she brings deep empathy and a genuine appreciation for what clinicians do. Her north star has always been the same: make life easier for clinicians, so they can focus on delivering the care that matters. Heidi is where she’s making that possible at scale.
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Recent Articles
Blog
EMR Charting: Examples and Templates
Use EMR charting templates enabled with AI: 1) EMR notes template; 2) EMR documentation template; and more templates with examples.
Jocelyn Gulliver, RN
August 21, 2026•10 min read
Blog
After Visit Summary Template with Examples
Use after visit summary template enabled with AI: 1) patient summary template; 2) doctor visit summary template; and more templates with examples.
Jocelyn Gulliver, RN
August 6, 2026•15 min read
Blog
Nursing Documentation: Examples, Tips, and Tools
Nursing documentation is the detailed, accurate, and timely record of a patient's information, health checks, and care outcomes.
Jocelyn Gulliver, RN
August 6, 2026•15 min read
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Archive
More from Jocelyn Gulliver, RN
Blog
Medical Chart Template with Examples
Use medical chart templates enabled with AI: 1) hospital chart template; 2) medical record chart review template; and more templates with examples.
Jocelyn Gulliver, RN
January 16, 2026•6 min read
Blog
Case Note Templates with Examples
Use Case Notes Template enabled with AI: 1) Case Management Note Template; 2) Counseling Case Notes Template; and more templates with examples.
Jocelyn Gulliver, RN
January 15, 2026•8 min read
Blog
Discharge Summary Template with Examples
Use Discharge Summary Templates enabled with AI: 1) Hospital Discharge Summary Template; 2) Mental Health Discharge Summary Template; and more templates with examples.
Jocelyn Gulliver, RN
January 15, 2026•26 min read
Blog
Nursing Notes Template with Examples
Use a nursing notes template enabled with AI: 1) nursing charting template; 2) nurses notes template; and more templates with examples.
Jocelyn Gulliver, RN
January 15, 2026•14 min read
Blog
Home Health Documentation Templates with Examples
Use Home Health Documentation Templates enabled with AI: 1) Home Health Documentation Examples; 2) Home Care Documentation Examples; and more templates with examples.
Jocelyn Gulliver, RN
January 14, 2026•11 min read
Blog
ICU Note Templates with Examples
Use ICU note templates enabled with AI: 1) Systems-based ICU note template; 2) Medical ICU progress note template; and more with examples.
Jocelyn Gulliver, RN
January 14, 2026•13 min read
Blog
AI in Nursing: Examples and Benefits
Jocelyn Gulliver, RN
November 12, 2025•6 min read
Blog
End-of-Life Care Plan Template with Examples
Use End-of-Life Care Plan Templates enabled with AI: 1) Advance care plan 2) End of life assessment; and more templates with examples.
Jocelyn Gulliver, RN
June 30, 2025•7 min read
Blog
Head-to-Toe Assessment Template with Examples
Use a head to toe assessment template enabled with AI: 1) head to toe assessment documentation example; 2) fre head to toe assessment template; and more templates with examples.
Jocelyn Gulliver, RN
April 10, 2025•12 min read
Blog
SBAR Template with Examples
Use free SBAR templates enabled with AI: 1) Nursing SBAR template; 2) SBAR handoff template; and more templates with examples.
Jocelyn Gulliver, RN
March 24, 2025•9 min read
Blog
Nursing Care Plan Template with Examples
Use a Nursing Care Plan Template enabled with AI: 1) Nursing Care Plan Example; 2) Nursing Care Plan Format Template and more templates with examples.
Jocelyn Gulliver, RN
March 11, 2025•9 min read